Report: #692509

Complaint Review: Brother International

  • Submitted: Tue, February 08, 2011
  • Updated: Tue, February 08, 2011
  • Reported By: Dave — Lilburn Georgia United States of America
  • Brother International

    United States of America

Brother International Toner Empty , Internet

Show customers why they should trust your business over your competitors...


Has anyone noticed that when the Brother Machines say toner empty, the cartridge still has plenty of life?  We have a MFC-9560CDW, after only 2300 prints (not full pages) toner empty came on, forced to replace with new Cartridge.  After reading on Google found way to reset the printer, and that same "empty cartridge has now printed and additional 2500 pages with excellent quality.   Had another brother laser printer MFC-8440 and had the same issues.   In calling brother, they told me that is the way it is, and that resetting the printer will cause them to void the warranty as well as remanufactured toner cartridges.   For the MFC-9560CDW the reset is done just by putting a new cartridge in and taking it out as this resets the gear, then you just put the old one back in.   For the MFC-8440 it involved just covering some clear windows on the toner cartridge and using it until the prints became light.   It seems Brother is setting the machines to show Toner is empty to increase their profits, forcing one to buy more Cartridges when the ones in use are not near empty, it also becomes an environmental issue as well.   Is this grounds for a Class Action Lawsuit?  
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 02/08/2011 01:30 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.