I recently discovered I was paying approximately $30 a month on my CITI Diamond Preferred Credit Card for a Credit Protector service. I found out that I have been paying for this service since November 2009. The monthly interest on the balance I am currently carrying is about $30-$35 a month. I pay this card with an automatically monthly payment from my checking account, about $70 a month.
Because I am paying off other cards with higher interest rates first, I just pay this card automatically and rarely log in to monitor the balance. To my dismay, I found that I had not made ANY progress paying down this card in the last 15 months due to the interest & credit protector fee effectively cancelling out my payments!
I recently contacted CITI about this credit protector service to find when and HOW I got enrolled, as I NEVER authorized this service. [continued below]....
They responded about 50 days later with a short reply that said they checked the tape and based on the conversation, that I HAD enrolled, and they will not refund the 15 months worth of charges.
Well this is obviously blatantly false, as I know that CITI routinely calls to sell me services I don't need, and I ALWAYS politely decline. In this one instance back in November, 2009, however, the CITI employee took it upon themselves to enroll me COMPLETELY CONTRARY TO ME SAYING NO THANK YOU.
Not only is this completely unethical, they are denying me access to the tape! How convenient! This Citicard company is judge, jury, and executioner all wrapped up into one!
My advice is to STEER CLEAR OF CITIGROUP CITI CREDIT CARDS and take your business elsewhere. If you are a current cardholder, check your statements and call/email them to immediately remove you if they have slammed you with this useless credit protector scam! Ask for a refund, but good luck getting your money back!