- Report: #801306
Report - Rebuttal - Arbitrate
Complaint Review: CarChex
CarChex10950 Gilroy Rd. Hunt Valley, Maryland United States of America
CarChex Dishonest, False Sense of Security Hunt Valley, Maryland
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About a month later, I get another noise coming from the engine, but the truck is running fine. So I pack the family up and get on the road to NY to visit my parents, about 100 miles away, the truck starts to overheat, I wuickly get off the highway and to a gas station so i can see whats going on. I had to have the truck towed, upper radiator hose busted. This time I send the truck to a Dodge dealership, figured it would be safer and since I have a warranty, I could trust that the repairs would be covered. How WRONG I was... The Motor is blown, fried piston. CarChex denied the claim, I b***h and complain, they finally send an inspector out to look at the issue. He shows up, did a 5 min inspection and claims that once again, this was a pre-existing condition. Actually he blamed it on lack of vehicle maintentance. He said that there was "sludge" in the motor and that was what caused the failure.
I have service records for the past 3 years for theis vehicle which include regular oil changes and fluids being flushed among other things. I feel like I have been mislead and ripped off by this company, all they ever have to say to deny a claim is that it was caused by a pre-existing condition, and who can prove it otherwise. They had no problem accepting my down payment and monthly payments, but I cant even get them to cover the tow bill.
I spoke with a supervisor on the phone and he had the nerve to tell me that whenever you buy a used vehicle even with a warranty, you are responsible for the repairs to that vehicle. I told him that was why I purchased a vehicle warranty. Apparently I was wrong.
I filed a complaint with the BBB, and consumer affairs. My father cancelled his contract with carchex because of this, I will make sure that everyone knows what a crappy, unprofessional bunch of liars this company is.
This report was posted on Ripoff Report on 11/23/2011 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/r/CarChex/Hunt-Valley-Maryland-21031/CarChex-Dishonest-False-Sense-of-Security-Hunt-Valley-Maryland-801306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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