Complaint Review: CarChex
CarChex Dishonest, False Sense of Security Hunt Valley, Maryland
*UPDATE Employee: Response to Post
About a month later, I get another noise coming from the engine, but the truck is running fine. So I pack the family up and get on the road to NY to visit my parents, about 100 miles away, the truck starts to overheat, I wuickly get off the highway and to a gas station so i can see whats going on. I had to have the truck towed, upper radiator hose busted. This time I send the truck to a Dodge dealership, figured it would be safer and since I have a warranty, I could trust that the repairs would be covered. How WRONG I was... The Motor is blown, fried piston. CarChex denied the claim, I b***h and complain, they finally send an inspector out to look at the issue. He shows up, did a 5 min inspection and claims that once again, this was a pre-existing condition. Actually he blamed it on lack of vehicle maintentance. He said that there was "sludge" in the motor and that was what caused the failure.
I have service records for the past 3 years for theis vehicle which include regular oil changes and fluids being flushed among other things. I feel like I have been mislead and ripped off by this company, all they ever have to say to deny a claim is that it was caused by a pre-existing condition, and who can prove it otherwise. They had no problem accepting my down payment and monthly payments, but I cant even get them to cover the tow bill.
I spoke with a supervisor on the phone and he had the nerve to tell me that whenever you buy a used vehicle even with a warranty, you are responsible for the repairs to that vehicle. I told him that was why I purchased a vehicle warranty. Apparently I was wrong.
I filed a complaint with the BBB, and consumer affairs. My father cancelled his contract with carchex because of this, I will make sure that everyone knows what a crappy, unprofessional bunch of liars this company is.
This report was posted on Ripoff Report on 11/23/2011 04:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/carchex/hunt-valley-maryland-21031/carchex-dishonest-false-sense-of-security-hunt-valley-maryland-801306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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