• Report: #814332

Complaint Review: CarHop

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  • Submitted: Tue, December 27, 2011
  • Updated: Mon, April 23, 2012

  • Reported By: Garold — Granby Missouri United States of America
801 S. Rangeline Joplin, Missouri United States of America

CarHop UAC Warranty Sell vehicles that have cracked radiator and won't fix it. Joplin, Missouri

*General Comment: I Agree w/Comment! Buy Your Car in Daylight!

*Author of original report: Offer from CarHop

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I bought a 2000 Jeep Grand Cherokee from CarHop on Dec. 1, 2001.  It was evening and dark outside so I could not see that the radiator had a leak.  Due to not driving the vehicle to much by the time I noticed the leak, the three day grace period had expired to turn the vehicle back in.  The Warranty won't fix it since it only covers the engine, transmission and drive shaft.  Anything that attaches to it and is vital for the running of the engine is not covered, i.e. radiator.

First attempt to contact the service warranty place ended up getting transfered about ten times and hung up on twice.  When I did get to talk to the warranty department they just wrote down what they wanted to and not what I was trying to tell them.  So needless to say the repairs that were submitted were declined on the radiator.  So I have to pay to get the radiator fixed over $500 at the auto repair place.

Other things wrong with the vehicle were the rear tires were bigger than the front and caused a wobbling once you got above 60 MPH.

I can't take the vehicle back now, or they will call it a voluntary repossession since it is financed through UAC.

I will not buy another car from CarHop, and hope that you will read this and not buy your car from them either.

This report was posted on Ripoff Report on 12/27/2011 11:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/CarHop/Joplin-Missouri-64801/CarHop-UAC-Warranty-Sell-vehicles-that-have-cracked-radiator-and-wont-fix-it-Joplin-Mis-814332. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

I Agree w/Comment! Buy Your Car in Daylight!

AUTHOR: Antoinette - (United States of America)

I also had an unfortunate experience with purchasing a car at CarHop in Aurora, Illinois.  We initially thought they were a godsend, until we got a look at the car in the daylight.

We arrived at the dealership around 4:30 PM and was made to wait until 9:30 PM before all the paperwork was finished and they told us what car I could purchase.  We had a test drive and found several problems.  They assured us they would fix them and others were no big deal (the tire pressure, the ABS and the traction lights were on and the interior light kept falling down from the ceiling of the car).  They even gave us a carfax report.  I signed the contract and only then did I find out what they were charging me.  It was almost twice what the Blue Book suggested price for this type of car should be.  I was desperate, so I signed on the dotted line.

I was in dire need of a car.  Needed transportation to work and my credit was such that I needed a large down payment at the other dealerships.  I couldn't afford that, so I ended up at CarHop.

The next day when I saw the car in the daylight, I was appalled that they had the nerve to charge me what they did for a used 1999 Trans Am.  The body of the car looked fine, but the interior of the car was a total wreck.  Filthy is not even the word for it.  I did not even want to sit on the seats of this car I had just bought.  I wanted to cry.  There was at least an inch of dust on every hard surface.  The carpet was dirty and the seats were just as bad.  There were cigarette burns in the vinyl of the car door and a hole in the top of the compartment in the middle of the front seats.  The next day I had a flat tire.  I had it fixed.  They told me the tire burst because it was bald.  When I took it back to the dealer, all I got was the run around.  According to them they had no idea what I ran over while driving.  The whole point of my story is to please, buy your car in the daylight!!!
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#2 Author of original report

Offer from CarHop

AUTHOR: Garold Roberts - (United States of America)

After talking to them about the crack in the radiator, they offered to pay for the parts and I had to pay for the labor at their authorized repair center.  I thanked them for their consideration and took it to another shop and they replaced the radiator.  The new parts and labor were less than what they CarHop was going to pay for parts.

I have learned my lesson and hope that if you get a car from CarHop, please take it to a shop and get it checked out before you sign the papers to buy their bad vehicles.  The machanic told me that I will be replacing the alternator (bearing going out) and the serpentine belt (multiple cracks on the belt) on this vehicle within a few months.   The other lesson is that you look at your vehicle in the day light and don't buy it at night.  It only brings out the shady car dealers to give you the shaft.
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