• Report: #679954

Complaint Review: Card Member Services

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  • Submitted: Fri, January 07, 2011
  • Updated: Wed, December 14, 2011

  • Reported By: Quiet Faith — Doylestown Ohio United States of America
Card Member Services
10220 US Highway 19, Ste 420 Port Richey, Florida United States of America

Card Member Services First Financial Wellness Card Member Services has been calling me for months with harassing telemarketing calls and hangs up when I ask them to stop calling Port Richey, Florida

*Consumer Comment: So very tired of these people

*Consumer Comment: two different Card Member Services

*Consumer Comment: first financial is located in atlanta georgia

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Card Member Services have been pestering me constantly.&nbspI finally know who they are and am reporting them. Their callers hang up on me when I ask who they are or get nasty when I tell them to remove my phone number. A computer dials my phone and gives a speech about my credit cards. Press 9 to talk to a representative. Today I pressed 9 and told the rep what she wanted to hear and listened to her speech. I told her I was interested and asked for the name of the company and contact information to verify they were legit before giving out my information.

Card Member Services represents First Financial Services. Their phone number is 866-682-0803. Website address is www.firstfinancialwellness.com . I called them directly and spoke to Customer Service Assistant Supervisor Matthew. I told him that I have been receiving calls from them constantly. When I ask who they are, the caller hangs up. When I ask to be taken off their call list, the caller gets nasty and hangs up. He asked me who was calling. I told him Card Member Services. His initial response was, thats not us. I said, yes it is. Today I spoke with a rep and expressed interest. When she asked for my info, I told her I had to check the company first. She gave your company name, phone number, etc. Matthew then confirmed it was his company and hed remove my name from the call list.

I have tried several times to find out who Card Member Services was with no luck. There are complaints all over the internet about this company. This company was offering debt renegotiation services. To qualify, you must have $5000 or more in credit card debt, have cards with double digit interest rates and at least one card in good standing. The last requirement scares me as I have no idea why that would be needed unless they were stealing money.


This report was posted on Ripoff Report on 01/07/2011 11:11 AM and is a permanent record located here: http://www.ripoffreport.com/r/Card-Member-Services/Port-Richey-Florida-34668/Card-Member-Services-First-Financial-Wellness-Card-Member-Services-has-been-calling-me-for-679954. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

So very tired of these people

AUTHOR: VeeDub - ()

I received yet another call from these "people" today.  They always start out nice and polite, but the very second you stop their sales pitch, and they realize you are about to tell them to remove your name/number from their call lists, they turn nasty.

 

The call begins with a recording that I've hung up on over 3 dozen times.  Today I decided to tell them to remove my number so I pushed their number to talk with an agent.  He began telling me about my debt and how they would lower my rates,  I asked his name.  He gave me Tommy Lee Ferguson(sp).  Then I asked how he knew what my credit card balances and interest rates were.  He was flustered for just a second, but jumped right back into his sales pitch.

 

At this point I just jumped into it and asked for his phone number.  He responded "we can't give out that information."  So I asked "how do you know my credit information, and if you're looking at it, what are the last four numbers of my social security number?"  He responded, "I can't give out information over the phone..." at this point I interrupted him again, and said "you can't give it to me, because you don't have it, so let me tell you something..." (this is where I was going to demand my phone number be removed.)  He then got nasty switching from an african-American business person to full on ghetto speak, "You ain't got to tell me nuffin' 'cause I ain't gonna lissen to nuffin'.

 

Ayway, I'm not sure he heard me tell him to remove my number as he hung up.  I'm on disability and don't have caller ID, so I can't get a number to call, if one would even show up.  There has got to be a way to shut down these kind of criminal phone calls.

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#2 Consumer Comment

two different Card Member Services

AUTHOR: cwow - (United States of America)

I believe that there are two different "Card Member Services" one that is legit and part of Chase Bank/ First USA, and the other is a complete scam, trying to steal your credit card number.

The scammers are calling you, and they dont care if you want the calls stopped or if you are on the Do Not Call list. The real company can't help you. 
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#3 Consumer Comment

first financial is located in atlanta georgia

AUTHOR: jerkface - (United States of America)

i think first financial in located in atlanta ga... and the assistant supervisor is matthew or frank who always answer the phone... the owner of the company use to also run a scam company " america reading choice llc" and was also located in atlanta...

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