• Report: #1040323

Complaint Review: Channel Advisor

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  • Submitted: Wed, April 03, 2013
  • Updated: Fri, June 14, 2013

  • Reported By: losv — Alexandria Virginia
Channel Advisor
2701 Aerial Center Parkway Morrisville, North Carolina United States of America

Channel Advisor Channel Advisor sold me a product that did not work for me but will not refund or cancel the sale. Morrisville, North Carolina

*Consumer Comment: ChannelAdvisor.com is NOT a small business solution

*Consumer Comment: Channel Advisor Has Corrected the Error and Is Working to Resolve the Problem

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As part of the sales process there were several in-depth conversations with the salesperson to determine if the program was a proper fit for my small business. I informed the salesperson that I am a "one woman shop" and that I did not have much time for training classes and for days of setup. 

I also explained to the salesperson that as a one person shop, I did not have much time to spend on the implementation process; he assured me that "there's minimal initial setup of the product". 

The salesperson went on to assure me that the process of listing products and managing the products online would almost run itself."

I have been selling goods on Amazon and eBay for many years and I quickly learned after entering the Agreement with ChannelAdvisor that the salesperson had misled me in order to make a sale.

The salesperson took advantage of the fact that I could only view a demo online and that I was not able to test the software before entering the Agreement.

ChannelAdvisor assigned me an eBay implementation specialist, who only conducted a brief call with me to go through the software. I tried for a few weeks to follow the directions and to teach myself how to use the software.

I found the online help to be poor and I could not reach the implementation specialist during working hours.

In an attempt to get some use from the software, I asked the salesperson on several occasions if I could do the Buy.com implementation instead and he told me that I must to do eBay first.

In mid-October, I informed the implementation specialist's manager that I did not like how the process was going. Acting in Good Faith, but to no avail, I tried for an additional few weeks to implement the software. Finally, I asked to terminate the Agreement on December 1st, 2012; however, ChannelAdvisor has refused to terminate the contract and continues to debit my bank account monthly for a product not in use.

The sales process conducted by Channel Advisor was deceptive and unfair. The salesperson had a duty to fully disclose to me that the implementation process is very time consuming and not practical for a "one woman shop." Instead, he assured me that it's a quick and easy process and I relied on these assertions to my detriment. 

I would have likes to resolve this matter amicably, without the need for official action but Channel Advisor is not acting as a good company would and terminate an agreement for an unsatisfied customer.

This report was posted on Ripoff Report on 04/03/2013 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Channel-Advisor/Morrisville-North-Carolina-27560/Channel-Advisor-Channel-Advisor-sold-me-a-product-that-did-not-work-for-me-but-will-not-r-1040323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

ChannelAdvisor.com is NOT a small business solution

AUTHOR: Springfed Printing - ()

First, let me say that I find it highly curious that the display name of the person saying the ChannelAdvisor is working to fix the problems in the initial RipOff report is not the same as the display name of the person who actually wrote the report. I find that odd due to the fact that our company is, as of October 7th 2013, having the exact same issues with ChannelAdvisor.com.

We contacted them when we were looking for a cross market solution. We were promised big things and in the beginning it looked very good from the outside. Once we got dug in to the software, we discovered that there were several things that did not work as described and some that did not work at all. Even from the beginning we had to figure work-arounds for several of their bugs that were supposed to make things easier. Those work-arounds cost us more in listing costs and time, when the service was supposed to save us time and money. We spent hours on the phone and even the tech could not help us. Over time, we also discovered that the 'Juggling' features were not functioning correctly and we had thousands of products that were incorrectly 'out of invetory' on Amazon. This cost us unknown, potentially thousands of dollars. We contacted their tech support over a few months trying to get some sort of help but were either ignored or simply told, "Everything is fine." Finally when we not getting the services expected or the products promised, we requested cancellation of our contract. They told us they would not cancel it, and continued to attempt to draw money from our accounts. I had the foresight to head that one off at the pass and they have not gotten another dime from us. 

Now they are sending the dogs after us, but we've also planned ahead on that front and had some steaks ready.

If you are looking for a cross-marketing solution, ChannelAdvisor.com is NOT it.

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#2 Consumer Comment

Channel Advisor Has Corrected the Error and Is Working to Resolve the Problem

AUTHOR: losviera - ()

The Channel Advisor company is working diligently to resolve the problem I reported above.

I have been unable to get a response from RipOff Report on how I can update the report so I am adding this reponse to the original posting.

 

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