As part of the sales process there were several in-depth conversations with the salesperson to determine if the program was a proper fit for my small business. I informed the salesperson that I am a "one woman shop" and that I did not have much time for training classes and for days of setup.
I also explained to the salesperson that as a one person shop, I did not have much time to spend on the implementation process; he assured me that "there's minimal initial setup of the product".
The salesperson went on to assure me that the process of listing products and managing the products online would almost run itself."
I have been selling goods on Amazon and eBay for many years and I quickly learned after entering the Agreement with ChannelAdvisor that the salesperson had misled me in order to make a sale.
The salesperson took advantage of the fact that I could only view a demo online and that I was not able to test the software before entering the Agreement.
ChannelAdvisor assigned me an eBay implementation specialist, who only conducted a brief call with me to go through the software. I tried for a few weeks to follow the directions and to teach myself how to use the software.
I found the online help to be poor and I could not reach the implementation specialist during working hours.
In an attempt to get some use from the software, I asked the salesperson on several occasions if I could do the Buy.com implementation instead and he told me that I must to do eBay first.
In mid-October, I informed the implementation specialist's manager that I did not like how the process was going. Acting in Good Faith, but to no avail, I tried for an additional few weeks to implement the software. Finally, I asked to terminate the Agreement on December 1st, 2012; however, ChannelAdvisor has refused to terminate the contract and continues to debit my bank account monthly for a product not in use.
The sales process conducted by Channel Advisor was deceptive and unfair. The salesperson had a duty to fully disclose to me that the implementation process is very time consuming and not practical for a "one woman shop." Instead, he assured me that it's a quick and easy process and I relied on these assertions to my detriment.
I would have likes to resolve this matter amicably, without the need for official action but Channel Advisor is not acting as a good company would and terminate an agreement for an unsatisfied customer.