• Report: #133622

Complaint Review: Charter One Bank

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  • Submitted: Thu, March 03, 2005
  • Updated: Thu, March 03, 2005

  • Reported By:North Olmsted Ohio
Charter One Bank
charterone.com Nationwide U.S.A.
  • Phone:
  • Web:
  • Category: Banks

Charter One Bank Ripoff Lying outrageous charges rude Cleveland Ohio

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A little over a year ago I was shopping around for a new bank and I went into Charter One. I sat down with one of the employees asking questions about their bank as I had done at a few others as well. I had mentioned that I had previously been with 5/3rd bank and was charged a $2.00 monthly fee. That was when the employee told me that Charter One Bank does not charge any fees, no monthly, no overdraft... nothing. That sold me, I signed up that day.

The first couple months went great, I got my free checks and signed up for the online banking. I deposited three checks totaling about $250, which the bank held for a little over three weeks. I, of course, couldn't wait three weeks to buy groceries.

I waited a week and a half, then decided that that was long enough for me to have to wait for the checks to go through. I went shopping and was then charged $132.00 by Charter One. As soon as I saw that I went into the local branch where I opened my account. I let them know that I was told they don't charge any fees, and they just about laughed in my face. I pointed out the lady who told me that and she, of course, denied everything. They told me the only thing I could do was to write a letter and hope they refund my money. To date I have written five letters and have yet to get a response or a refund.

I tried calling their 1-800 number, but it was a complete waste of time being on hold for a half hour the explaining the whole situation to a rude employee. So I tried emailing them next. Every single email that I sent had the exact same automated reply, some bank jibberish about how they can hold checks as long as they deem necessary.

My next bank statement after that included a $5.00 monthly fee. Again, I called the 1-800 number, waited 20 minutes on hold, then was met by yet another rude employee. She informed me that everytime I call that number I get charged and then hung up on me.

I have a few more horror stories about charges that I did not make and more fees that I seemed to have accumulated on a "totaly free checking" account which total $237.00. I have never ever had such horrible customer service, like they will do anything just to make a dime. Being a single mom, full time college student and working part time is hard enough without people scamming me out of money.

Lauren
North Olmsted, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/03/2005 02:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Charter-One-Bank/nationwide/Charter-One-Bank-Ripoff-Lying-outrageous-charges-rude-Cleveland-Ohio-133622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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