- Report: #4467
Report - Rebuttal - Arbitrate
Complaint Review: Circuit City
Circuit CityBloomington/Rockford, Illinois U.S.A.
Circuit City Rip Off! * REBUTTAL
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However, within thirty days I was not satisfied with the quality of the stereo or the internet service. I receive a free service through the university I attend, and the service I recieved through Circuit City was not anymore beneficial than the free service. Thereafter I decided to pay the $50 cancelation fee for the internet service provider. When I did this, Circuit City said that I was stuck with the $309 credit (the amount of the stereo minus the costs of various cd's and movies I did keep)and they would charge my credit card for this. I did not agree with this however I was told by the operations manager at the Rockford location that the credit was good for 2 years, and I figured I would buy something within two years. This all happened on Labor Day weekend and thirty days after.
A little over three months went by. I was contemplating the idea of getting a cell phone. I decided that since I had a credit at Circuit City, I would go there to make my purchase rather than going elsewhere. However, when I went to make my purchase with store credit card I was told by the same operations manager at the Rockford store as well as their so-called "Customer Service" line that it was expired and there was nothing they could do about it.
They supposedly do not have records on this or anything. So, ultimately I was screwed out of over $300! Never again will I do business with Circuit City!
This report was posted on Ripoff Report on 02/16/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Circuit-City/BloomingtonRockford-Illinois/Circuit-City-Rip-Off-REBUTTAL-4467. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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