Clean Dry USA Beware Unethical Carpet Cleaning Company that will saturate your carpet with water & destroy it. Woodland Hills California

Custumer got FULL REFUND to 100% satisfy your request from Clean Dry USA.

Dear Mrs. Davis,
Mike Levi is not located in California and is in fact out of the country. He does not have contact with the employees because of the distance. We also have employed the same technicians for many years and have not let any employees go in the last year nor have any employees quit.
So your story cant be true.
Customer service is very important to us at Clean Dry USA. In order to insure that all of our customers receive the best service possible all of our technicians and managers undergo training in customer service as well as the more technical aspects of the field. We guarantee satisfaction on our work and have created a successful process in order to achieve that satisfaction

I used to work for Clean Dry USA. I rememeber Mrs Davis and she did not racially slur anyone. In fact it was Mike who muted the phone and was laughing calling her a stupid f***ing American WASP... "well I got your money" he kept chanting that as we could all hear her in the office just asking for someone to come out and soak up her wet carpets. Clean Dry USA does not value any of their customers and it is true they have been sued many times, have a complaint log a mile long with Consumer Affairs and the BBB. Their BBB rating is F. Read all the rebutals they post. They are all the same. It's just a form rebutal they use. The only people that insult anyone is Clean Dry USA. They are con artists and yes they employee their own children to con people too. I quit after being part of an undersover investigation about them. Mike Levi Levy will be behind bars soon.

We, at Clean Dry USA, value and respect all of our customers as well as our employees. Our technicians are trained to be kind, courteous, and understanding to all customers, coworkers, managerial staff and any other person they interact with while representing our company. The customer was charged $49.95 for three rooms as is stated in the coupon presented and an additional $59 for the stairs which is standard pricing in the industry.

The customer later called us back in order to complain and a supervisor promptly returned the call with the intention of sending a technician back in order to address any concerns the customer may have. However, the customer used many racial slurs while speaking with one of our managerial staff so the call was turned over to another manager in order to further attempt to arrive at a solution. However, the racial slurs continued. We value all of our customers but we also value our employees and we can not and would not put them in any situation that is demeaning, threatening or hostile to them. Again we are sorry that the customer is not satisfied with the job performed at her home, however insults on someone's race, gender, age, sexual orientation, or religious affiliation are not tolerated.