• Report: #1164

Complaint Review: Compuserve

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  • Submitted: Sat, January 22, 2000
  • Updated: Sat, January 22, 2000

  • Reported By:wilmington nc
Compuserve
Nationwide Nationwide U.S.A.

compuserve rebate problem

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My wife and I purchased a Hewlett Packard computer with the Compuserve $400 rebate deal. They told us it would be 6 weeks before we received our rebate. We waited for 9 weeks and then tried to call. They kept putting us on hold for about 5 minutes and then hanging up on us! Eventually, after another week I got through and explained the situation. The lady said I would have to wait another 3 weeks, and she got smart with me which made me furious. I told her that I wanted to speak with her superior and she told me they were in a meeting (yeah right). She took a message for them to call me back. They never called. After another week I called again, and threatened to call the Better Business Bureau. The check arrived a week later. If you get the Compuserve rebate deal, be ready for a big hassle.

This report was posted on Ripoff Report on 01/22/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Compuserve/nationwide/compuserve-rebate-problem-1164. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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