• Report: #948073

Complaint Review: Credit Acceptance Corporation

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  • Submitted: Fri, September 28, 2012
  • Updated: Sun, September 30, 2012

  • Reported By: Not Backing Down — St. Louis Missouri United States of America
Credit Acceptance Corporation
25505 Twelve Mile Rd. Southfield, Michigan United States of America

Credit Acceptance Corporation CAC Will not accept responsibility for stolen items from vehicle during illegal repossession. Southfield, Michigan

*Consumer Comment: We see you silly

*Consumer Comment: And The Contradictions Just Keep On Comin'

*Consumer Comment: Crazy

*Consumer Comment: Out of the Generosity of Your Heart

*Author of original report: I have already began legal proceedings!

*Consumer Suggestion: Call the city business enforcement

*Consumer Comment: How many times were you in default on your loan?

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To begin, Credit Acceptance, the company that financed our vehicle did not send us a Right to Cure letter which is required in the State of Missouri. If this letter had been provided to us, it would have given us the 10 day opportunity to avoid repossession and the additional damages that we incurred at the hands of an Agent contracted by them to secure our vehicle.

Days after redemption payment had been made, we did receive a letter telling us our car had been repossessed and who to contact for information to redeem it, but nothing before the car was picked up.

County Wide Auto Recovery Services repossessed our car on 8/29/2012, redemption debt paid in full on 8/31/2012. An agent at County Wide told us when we called 636-928-8782 that we could not pick our vehicle up on that day because the office closed at noon and set an appointment with us for the following business day.

On Tuesday, September 4, 2011, We went to 1600 Heritage Landing, Suite 108 St. Charles, MO 63303 as directed by Credit Acceptance (finance company). We were told that we would have to pay $50.00 for possessions in our vehicle that they DID NOT STORE and to make matters worse, our navigation system, several car chargers, adapters and other misc items had been stolen out of the car.

The police were called and officer Liermann of The St. Charles Missouri police department was dispatched to the scene. A police report was taken but that is just the beginning of the legal action that we are going to take to expose County Wide Auto Recovery for their unethical, deceitful actions. The police officer who took the report also questioned the company owner about not completing an inventory of the items in our vehicle when they repossessed it. Their response was, because the owners were picking up the car, they did not feel as if they had to. We have also learned that the company does not have an active business license in St. Charles Missouri which makes our experience more disturbing.

Dianne Lyman is the owner of County Wide and has not heard the last from us! Any legal assistance would be appreciated in an effort to sue both Credit Acceptance and County Wide Auto Recovery services for their illegal actions.

Julie who is a legal assistant in the Credit Acceptance Legal Department has taken the high road, saying they are not responsible for the theft of our items and have tried intimidation tactics using email to quiet our complaint.

It won't work!!

This report was posted on Ripoff Report on 09/28/2012 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Acceptance-Corporation/Southfield-Michigan-48034/Credit-Acceptance-Corporation-CAC-Will-not-accept-responsibility-for-stolen-items-from-veh-948073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

We see you silly

AUTHOR: Dee - ()

I filed it because I was married and my ex did something's without my knowledge when we became separated and I refuse to pay for someone else's debt. I didn't hide behind nothing and to top it off millionaires do it often so come off it.
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#2 Consumer Comment

And The Contradictions Just Keep On Comin'

AUTHOR: Jim - ()

If you've NEVER made late payments and have such a spectacular credit reputation, why would one need to run and hide behind bankruptcy???
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#3 Consumer Comment

Crazy

AUTHOR: Dee - ()

So i guess when they repoed my car i was  wrong when i made all my payments on time and it was two weeks before my payment was due. and  i have proof of every payment made that y they had to return it. oh and if a person has bad credit don't mean its always there fault because i had to file bankruptcy due to an ex husband so get off your high horse.
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#4 Consumer Comment

Out of the Generosity of Your Heart

AUTHOR: Jim - (USA)

Apparently in your quest to gain sympathy here, you think the world is stupid.  First off, the buying and selling of loans is done EVERYDAY!  There is nothing immoral, illegal or unethical about the selling of loans.  The borrower DOES NOT own the loan, the lender does.  The lender can sell that loan to anyone they want without informing the borrower of their intention to do so or without seeking "approval" of the borrower.  To sell or buy loans is common place in the world of finance.  Like I said, it happens everyday and is NOT an excuse for the borrower to fail to make their payments.  Secondly, you say you've never been late on payments.  If so, then please tell us why you are being financed by a SUBPRIME lender!  Borrowers are placed with a SUBPRIME lender ONLY because that borrower has developed a well documented and verified reputation of NOT paying their bills on time prior to taking out the auto loan.  So here you are now...you bring with you this poor payment reputation and then true to form and right on schedule you CONTINUE to not pay your bills and end up in a repo.  Smart.  Real, real smart!  If indeed your payment record is so great, then you would be financed by a bank with an APR in the single digits instead of 15%+.  I guess you just felt generous and you spent time to look for a SUBPRIME lender so you felt good about enriching their finances by volunteering to pay more...after all, you never missed any payments with that 99,899 credit score you have.  Thirdly, in their COLLECTION phone calls to you as well as letters, I'm sure their BILL COLLECTORS told you a repo was a possibility.  A smart person would have removed their belongings from the car, just in case.  But the final overarching fact is none of this would have happened if you would have "broken from tradition" and paid your bills on time.  If you didn't have the money to do so, then you go out and get a part time job to increase cash flow.  Problem solved.

Ken, if you're eavesdropping here, you've told it like it is.  As always, you hit the nail exactly on the head.  You can see that in how the OP responded to you!  Good work, Ken.  Any guesses as to when the "you guys must work for them" will come?
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#5 Author of original report

I have already began legal proceedings!

AUTHOR: Not Backing Down - (United States of America)

I don't pay people like Ken any attention. I expect comments such as his when matters like this are made public! Ken probably has no idea that CAC and Santander Consumer USA bought many loans from other car financial companies and not everyone is a deadbeat on paying their bills. To ease his pain, We had NEVER been in default before and the thieves repo'd the vehicle the day BEFORE our agreed payment was due. We also were able to pay the extra fees within two days of the car being picked up but I am sure Ken will find something wrong in that as well.

We have contacted every regulatory agency involved including the city where the repo company was doing business illegally. The police officer that responded to the scene to take our report on our stolen items recommended that we take legal action as well.

My post in this forum was meant to inform those of our experience with Credit Acceptance and I appreciate the support!
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#6 Consumer Suggestion

Call the city business enforcement

AUTHOR: Niko234 - (United States of America)

Try calling your city's business enforcement department. If the business is operating without a license that could lead to fines and help you with your case. Ken, stop being a dick, offer something that can help or shut up. 
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#7 Consumer Comment

How many times were you in default on your loan?

AUTHOR: Ken - (USA)

Missouri law allows three times and then "right to cure" is no longer required.

You sound like a serial deadbeat who does everything but pay your bills on time.

This company, Credit Acceptance, is a sub-prime  (deadbeat) lender.

I'd bet you have a long history of credit problems.
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