- Report: #230415
Report - Rebuttal - Arbitrate
Complaint Review: Credit Solutions Of America - CSA
Credit Solutions Of America - CSA15601 DALLAS PARKWAY , SUITE 700 ADDISON, Texas U.S.A.
INVESTIGATION: Credit Solution customers can feel confident & secure when doing business with Credit Solutions of America, Commitment to total customer satisfaction, positive rating for its customer support from Rip-off Report.
*UPDATE ...Rip-off Report Investigation: Credit Solutions of America pledges to resolve complaints. Commitment to Customer Satisfaction Program. Consumers can feel confident & secure when doing business with Credit Solutions - Assisting clients by reducing unsecured debt - debt free in 3 years or less.
*Consumer Comment: How is CSA....
*Author of original report: update
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Credit Solutions gets a POSITIVE RATING in customer support from the Rip-off Report. They are continuing to show their constant commitment to provide excellent customer service. Credit Solutions has done everything in their power to make sure that all their customers are happy, and continue to resolve any possible issues that could arise. Credit Solutions contacted us to resolve any issues and mostly misunderstandings being posted by former employees who had been let go from the company due to lack of performance. With over 750 employees and nearly 70,000 clients in a constantly changing and often difficult business, Credit Solutions is bound to be the subject of complaints.
Rip-off Report's investigation found that most complaints had already been resolved, and in many cases it was just a misunderstanding, but more importantly also found that Credit Solutions was prompt to make things right. Credit Solutions went above and beyond with their 100% satisfaction guarantee to provide help to almost 70,000 families get out of debt. Credit Solutions is committed to resolving complaints quickly and doing everything possible to satisfy its clients. It also takes appropriate action against any of its representatives who are found to have conducted themselves in a less than perfect manner and rewards employees who give service above and beyond to their clients We believe that the number of complaints against this company, whether through the Internet or other channels, is very small when put into the context of its size and the nature of their business. Most debt settlement companies would never commit themselves like Credit Solutions has to the Rip-off Report Corporate Advocacy Program. They are a unique shining example of commitment to the customer in their field of work. Read our investigative report and Credit Solutions of America 100% commitment to customer satisfaction.
Read more about Credit Solutions of America and their commitment to total customer satisfaction. Consumers doing business with members of the Corporate Advocacy Program can feel confident and safe when using a members product or services.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGIONAL REPORT THAT WAS FILED
Credit Solutions Of America (CSA) GOT ME SUED ADDISON Texas
About a year or more ago, around October or November 2005, I wanted to take care of some of my debts that I could no longer afford to pay and were near charging off. I came across Credit Solutions of America (CSA) and looked into the company.
I called and they made all of the promises that it would be "much better" for me to enroll in their program and they would stop the harrassing calls and let my creditors know that I was going to settle on the accounts after I got enough payed into the "savings" account they would create for me.
I signed all of the documentation, including a power of attorney agreement, and sent them most of my bills and collection letters. After I asked around and read more about the company's history, I found about about their bad history. Thankfully, or so I thought, I never sent them a dime. I thought I didn't have anything to worry about, since I never paid them any money.
A few months later, I began receiving a statement from one of my credit card companies and the letter was addressed to myself and also included "C/O CSA" at the end of my name, which I assumed that CSA contacted them to add their name to the account. Regrettably, I didn't take the time to call CSA and demand that they stop. They didn't inform me that they had sent this creditor a "Cease and Desist" order.
I called CSA to try and terminate my agreement with them, but they would do nothing but verbally acknowledge, and would not send me any sort of documentation that our contract was terminated. I let the issue die, again assuming that they wouldn't do any "real" work without getting paid first (I mean who would do work without getting paid, right?)
Well, around November of the past year (2006) I was served papers from an attorney representing the creditor I mentioned above that addressed my statements to myself and CSA. I immediately spoke to the lawyer's office to work out something and I asked why things had to come to this and why didn't they attempt to contact me to work something out before suing me? The said they couldn't because the creditor received a "Cease and Desist" which I, in no way, shape, or form, sent to them.
So to make a long story short, CSA got me sued, plain and simple.
Cook Springs, Alabama
This report was posted on Ripoff Report on 01/13/2007 05:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Credit-Solutions-Of-America-CSA/ADDISON-Texas-75001/INVESTIGATION-Credit-Solution-customers-can-feel-confident-secure-when-doing-business-w-230415. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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