- Report: #408968
Report - Rebuttal - Arbitrate
Complaint Review: Crescent Bank And Trust
Crescent Bank And Trust1450 Poydras St., Suite 1800 New Orleans, Louisiana U.S.A.
Crescent Bank And Trust Unsympathetic company with communication problems New Orleans Baton Rouge Louisiana
*Author of original report: *UPDATE*
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2 days later, I received a call from this same woman asking for my payment. I asked if she received the check yet because I had a copy of it, she again pretended as if she did not know of the accident. I asked to speak with a manager again and I was transferred to a male who asked me to fax over a copy of the check. I faxed the insurance check along with the loss report from the insurance company. After all this, I received another call a week later. Mind you the whole car was paid off (my insurance paid off the 10 day final balance which included december's payment) and nothing was owed by me. A gentleman told me that this is affecting my credit because I am choosing to ignore them. I told him that you have got to be kidding me. I said that I no longer have the car, the insurance company has legal rights to it and I no longer have anything connecting me with this company. He informed me that they still have not received the check and that the insurance company probably put it in the mail. I said I doubt they put a 14,000 check in the mail like that and if they did, your office should have it by now even after I provided proof to you all. He said they would note it on my file. They contiuned to call me on Christmas Eve and the day after Christmas still looking for the insurance check. Every time they called, I simply gave them my adjuster's name, phone number and claim number. They contacted me from an 1-800 number on Jan 2 and left a message saying to call Crescent Bank at their number. I thought it was them telling me that they received the check and that they were sorry to keep worrying me. I called back and she asked my name, which I told her. She asked if I was making a payment!!!! I hung up on her because they were getting to me. They proceeded to call my references who were wondering what they were talking about. They all informed the woman that I was in an accident and no longer had the car. She called my boyfriend who was with me at the time when they called and he said that he didn't understand how much lack of communication they had. Someone has received the check by now and he concluded that my name was on some list and that's why they continued to call. And to top it all off, I received a credit alert saying I had negative info on my credit report, and to find out it was none other than Crescent Bank and trust saying that I was 30 days late on my payment! After all of this, I am glad that I no longer have that car because if I had to deal with them on a monthly basis, I would have went crazy. I'm glad I googled them and came across this site because it is sad to see how stupid this company is.
New Orleans, Louisiana
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This report was posted on Ripoff Report on 01/06/2009 10:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Crescent-Bank-And-Trust/New-Orleans-Louisiana-70112/Crescent-Bank-And-Trust-Unsympathetic-company-with-communication-problems-New-Orleans-Bato-408968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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