• Report: #1031131

Complaint Review: Custom Pools Inc. - Jack Anderson

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  • Submitted: Thu, November 13, 2008
  • Updated: Sat, December 20, 2008

  • Reported By:Smithton Illinois
Custom Pools Inc. - Jack Anderson
30 Howard Dr Belleville, Illinois U.S.A.

Custom Pools Inc. - Jack Anderson Failure to fullfill contract by not closing pool and installing pool cover as stated in signed contract. Belleville Illinois

*REBUTTAL Owner of company: Out of touch with reality

*REBUTTAL Owner of company: dear Mrs Musser

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In April 2008 a contract was signed between us and Custom Pools, Inc. of Belleville, IL to install an inground pool. Included in our contract was the ordering of the pool kit/pump, installation, pouring of a 4 foot deck around the the pool, pool cleaner, safety pool cover, closing of the pool at the end of the 2008 pool season and opening of the pool at the beginning of the 2009 pool season. It was also stated that the pool company needed a 30 day notice to close the pool. We notified the company at the beginning of September that we were ready.

Our pool was not completed until approximately June 30, 2008. At that time the final payment was made on the pool. It is now the middle of November 2008 and we still do not have our safety cover and the pool closed.

Mr. Anderson, who owns the company, clearly does not know how to run a business and has mastered the art of deception and evading his customers as well as stealing from them. When our final payment was made to Mr. Anderson, it was with the understanding that when the safety pool cover comes in and our 30 day notice was given, he would fullfill his portion of the contract by performing the closing and putting on the safety cover on the pool for winter.

We caution anyone who is considering using this company to think twice and do not use them. This man needs to be put out of business for good. We have since found out, after the fact, Mr. Anderson is very deceptive and has a habit of repeatedly going bankrupt and changing the name of his company therefore, conning more innocent people out of their hard earned money.

Very close attention needs to be made in association with his name, Jack Anderson, as he also runs a concrete company, snow removal business and large parking lot cleaning service.

Annonymous
Smithton, Illinois
U.S.A.

This report was posted on Ripoff Report on 11/13/2008 09:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Custom-Pools-Inc-Jack-Anderson/Belleville-Illinois-62223/Custom-Pools-Inc-Jack-Anderson-Failure-to-fullfill-contract-by-not-closing-pool-and-ins-1031131. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Out of touch with reality

AUTHOR: Jack - (U.S.A.)

In part what this poor woman has written is in fact true. I did not close the pool or install the cover until November. Is this enough to give me a report on this site? You who read this should decide, I did began this project in the spring of 08. Once the hole was dug it rained for two days, the pool was pumped out and allowed to dry one week later the walls where installed and it rained again this time it rained every two days for 10 days straight. The pool had literally 6' of water in it. Again pumped out and allowed to dry.

At this time the electrician that I work with looked at the work needed to get service to the pump area. The electrician did not return a bid to the Mussers in a timely manner. When he did she felt that it was an exorbitant cost and felt that I was some how "in on it" . The electrician that was hired by them was completely inadequate. They did not ever say it but I am sure they felt regretted not using someone that know about wiring pool equipment. They got a bid lower and ended up paying the same if not more.

This upset Mrs M to the point were she felt it necessary to begin her attack on me (Jack Anderson), small things at first venting her frustration for the delay of her pool project. This did not set well with me or her husband (a fine gentlemen and a saint )at first Mr M felt that the death of her mother had something to do with not being very rational coupled with the problems with her son and step father ( Mr M the saint) this was building to release on someone I guess I am the target. I did tell Mrs M I will no longer speak to her in regards to her pool project, all questions that she has must go threw Mr M. This poor man was put in a position that no married couple so be forced into. He had to literally play the devils advocate.

On one hand Mr M was sympathetic to all of the delays, but yet he had to sleep with Mrs M. Not a good place to be. I am sorry for that Mr M but I will not be talked to by any one as out of touch with correct and safe building practices as your wife. The project is beautiful and built with quality and care despite the problems. The pool will be enjoyed for many years to come and Mrs M will think of me every day she looks at her back yard. Good luck Mr M. PS my address is 32 Howard and phone # is 538-9985 please get it correct. As far as the bankruptcy yes it did happen ( K-Mart, Chrysler, TWA, ECT,ECT) and possibly to other real people out there. If any one has any questions feel free to call or write. I hope I can be forgiven for not closing and covering the pool until November.
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#2 REBUTTAL Owner of company

dear Mrs Musser

AUTHOR: Jack - (U.S.A.)

It is a shame that Mrs musser has decided that during the wettest spring in recorded history in the mid west that her pool project has more importance than mother nature. I am only assuming she believes hurricane should not slow her pools progress. Believe it or not this area received approximately 10" of rain in two days time. This project was pumped out daily for 22 days. Every two days more rain. Mrs. Musser said " I am sick of hearing about how wet it is just finish and get out of my back yard". Nothing would have pleased me more. I was also told that I am" just a typical man that cant finish what I start". At this point I told Mrs Musser I am unwilling to deal with her any more, I will only proceed if we would have no more contact because she is unreasonable. Granted I am not willing to put up with the rantings of a women that has been hurt by some other man in her life before her current wonderful husband, she doesnt need to take it out on someone trying to give her family something they can enjoy for a very long time. Mrs Musser will think of me every day she looks into her back yard, that he is the guy that did not put up with her bull sh-t,as she tries to enjoy her pool. Good luck MR.MUSSER hang in there.
Jack Anderson

PS The cover is installed and the pool is closed. After this trouble i may not open the pool unless she issues an apology. My address is (((ROR redacted))) and my phone # is (((ROR redacted))) please get it right.

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