• Report: #322748

Complaint Review: CyberBit A/S

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  • Submitted: Tue, April 01, 2008
  • Updated: Thu, April 29, 2010

  • Reported By:Chicago Iowa
CyberBit A/S
Strevelinsvej 8, DK-7000 Fredericia, Denmark Fredericia, Denmark, Internet Denmark

CyberBit A/S Cyberbit "Private label gateway" scam Fredericia Denmark Internet

*REBUTTAL Owner of company: Any updates

*General Comment: Contact with Kieran

*Author of original report: CYBERBIT A/S DENMARK REFUND money after 2.5 year

*Consumer Comment: Emotions Take Forefront

*Consumer Comment: CyberBit Harms My Company; Steals Money With Creative Accounting

*REBUTTAL Owner of company: Cyberbit A/S

*REBUTTAL Owner of company: Cyberbit A/S

*REBUTTAL Owner of company: Cyberbit A/S

*REBUTTAL Owner of company: Cyberbit A/S

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Do not be victim of CyberBit "Private Label Gateway", since their is request just for affiliate system; more than 2,500.00-Eur.

Do Not Sign Any paperwork with them since they have cheater lawyer...For there "Private Label Gateway"=read affiliate: you should pay for it, more than 11.000,00- Euro...

I was pay them more than 2,000.00-Eur as First part of invoice of over ~6,000.00-Eur, and when I was find that is CyberBit is legal successor of www.forcetronix.com (who was request from each reliable e-commerce TLD, to sign contract that must "sale" own URL-TLD for ONE = $1,00USD, in order that forcetronix.com may setup them MID and carry on processing CC as card not present MID).
I was be already pay to CyberBit some more than ~2.000,00-Eur, so, when I recover that is affiliated with former forcetronix.com scam, I was urge cancel Contract" (after 7 days when I was do wire transfer to them) and request that must be refunded to me all founds, since I was not receive any service from CyberBit.

They request to hold ~700,00Eur on purpose as "wasting time with me" to charge me (we are exchanged ~15 emails and 10 min. for live chat). I do not agree to give them ~700,00 Euro for NOTHING<<
Since today, THEY DO NOT REFUND ME ANY cent of pre-pay AMOUNT as 1st part of invoice FOUNDS: MORE THAN 2.000,00 Euro.

Victim
Chicago, Iowa
U.S.A.

This report was posted on Ripoff Report on 04/01/2008 02:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/CyberBit-AS/Fredericia-Denmark-Internet-DK-7000/CyberBit-AS-Cyberbit-Private-label-gateway-scam-Fredericia-Denmark-Internet-322748. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 5Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Any updates

AUTHOR: Eska - ()

Have you solved your issues with cyberbit? I'm also having similar problema now with similar numbers...

 

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#2 General Comment

Contact with Kieran

AUTHOR: Templegate - ()

Kieran has contacted us by email although I have still had no replies to my phone calls.

He noted the high number of chargebacks (due to non-delivery of service) we had at one point due to one agent that won business but never followed up on the deals. We paid the agent at the time and the agent disappeared leaving us with a liability. All other deals have been fulfilled and we have had no chargebacks for over 7 months as expected.

All contracts were posted out to me and came back through me and passed on. Unfortunately for me, my colleagues have left me without any access to the contracts, although I am chasing them. So, I had full control over contracts at th point th deals wre made.

It is over 650 days, outside the maximum 540 days, since the last payment was taken. No chargebacks should occur after this maximum time period.

He said that he would come back at the end of this week with a date for settlement.

 

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#3 Author of original report

CYBERBIT A/S DENMARK REFUND money after 2.5 year

AUTHOR: Cyberbit_victim - (Yugoslavia)

Hello World,

Almost unbelievable that now exist some e-commerce PSP/MSP company provider, which is so honest; after CYBERBIT A/S Denmark, collected money on 2007.Th. from me (by mine and their) mistake, after so long; after almost 3 full years, that CYBERBIT A/S Denmark able to refund their former customer mine own money, (even is current company and staff of CYBERBIT A/S Denmark don't have any relationship with previously company policy).
Now, I was got it my money back, and I has fill-full justice to get it my own founds money back to mine wallet.
YOU CAN COUNT ON FULL HONEST AND fear-play COMPANY POLICY OF CURRENT CYBERBIT A/S DENMARK staff as some of few 100% correct OFFICIAL BUSINESS PSP/MSP e-commerce to work with them on full honesty by any RELATION as THEIR customer / partner. They was work under pure 100% customer satisfaction, by All EU PSP legal Law, as I see on my view.
I want say to WORLD that is their role as EU Payment Service provider now is pure transparent, clear and very honest.
All of god think to further CYBERBIT A/S Denmark work.
Kind Regards and GOD BLESS ALL OF KIND PEOPLE from CYBERBIT A/S Denmark, specialty Mr. Kieran Ambrose, Managing Director of CYBERBIT A/S Denmark.

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#4 Consumer Comment

Emotions Take Forefront

AUTHOR: traveler19 - (United States of America)

I want to apologize to Kieran Ambrose and Alina Riskute for the disregard reported on them the other day. It was wrong! There are problems that exist which need to be dealt with. Other than that, I will keep our matters between my company and CyberBit. I am truly sorry for the horrific letter put up on this web site the other day.
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#5 Consumer Comment

CyberBit Harms My Company; Steals Money With Creative Accounting

AUTHOR: traveler19 - (United States of America)

CyberBit A/S has caused major damage to the operation of my company. We have used this merchant processing company for about THREE months and the theft of monies and escalating fees have just driven me and my partners crazy. Each week, you never get the money you're expecting! And, CyberBit has creative accounting that changes by the minute. It is always less! And, there is no reason for the deviation. No matter what you book through approved credit card transactions, the end result is nothing what you expect.

Here's one for you: After we would charge our client the package price, a second fee from CyberBit comes up within a minute. This fee is called a FOREIGN TRANSACTION fee. And, has nothing to do with the customer's bank. It has everything to do with CyberBit gauging merchants and customers. Boy, did it get my company into hot water because we were accused of wrongdoing. It took a lot of work, but we were forced to knock our prices down to encompass these extra fees. Customers went as far to contact various regulators who govern my business. And, did it put me in harms way, where I and my partners had to work out a settlement with the State of Florida. It cost us about $5K.

My company first started to see problems when this company asked for the following: (a) $1,500 setup fee and (b) $300 fee to have a virtual office in Poland. Those monies were wired to CyberBit from our corporate bank account here in the states. From that point, we [me and my partners] were concerned about lack of action to get the virtual terminal up and running.



 



After constant phone tag, we finally got a hold of Marek Sala, of MS Global Services, who through an intermediary party was responsible for the account with CyberBit. He told us not worry because this process takes time. I told him time was not on my side and that we needed to process credit card transactions to determine how many vacation packages we had to send out in a timely fashion.



 



Well, they finally gave us a terminal. But, it wasnt until after one month of processing when the wheels started to come off. What happened? The descriptor which is what shows up on your credit or debit card statement showed another company and an unrelated phone number. That created problems with clients and the potential of someone charging their credit card other than what was promised in the verification process.



 



CyberBit couldnt explain this, but assured us that this would be dealt with and taken care of immediately. It was never fixed and the problems got worse. The company, by which was showing on the descriptor, was getting a battery of calls relating to our package sales. It caused problems for that company and they did file a complaint with regulators on the potential fraud against her firm. They did contact us and we explained the situation and the inquiry were dismissed without further action.



 



CyberBit caused problems that including an escalation of charge backs. It put a damper in my business. And, to make matters worse, CyberBit refused to accept responsibility for such actions. They were the ones who put my company in a terminal that was not mine, although I did pay for my own terminal. They were advised of the situation and chose not to act.



 



All I got was empty promises from Kieran Ambrose and Alina Riskute, who by the way, can be reached on Skype as Cyberbit1 and Cyberbit3. But, dont worry you will not get a response until you threaten them with litigation in an email. Here is where it gets worse: They refuse to release weekly money wires to my company, citing the escalating charge back ratio. Theyve caused the problem and I have client testimonials to back me up. And, my lawyers are evaluating what can be done because CyberBit has over $30K in reserve from transactions conducted through my virtual terminal.



 



This past week, we were expecting a wire of just north of $11K, but never received it, because of charge backs. They refuse to allow my company to address and answer such problems. I have notified local banking officials about this because they are conducting illegal banking procedures. CyberBit even sent a wacky settlement statement, indicating that my company actually owes them $8K, which is crazy, to say the least. How can that be true? It isnt! It is there way to avoid paying monies due to my company.



 



I have had it with them! They chose not to answer calls. If you get a return call, be careful not to miss it because it maybe a few weeks before another chance comes to fruition. All I want is the money my company is due to me and has the opportunity to pay my employees and fulfill my packages sold. Without those monies, which are earmarked for the above referenced processes, my company cannot continue operations. It is sad, but true. I was criticized by Alina Riskute about not running my company properly. I have run my company since 10/01 without any interruption or business complication. How dare she lay that on the table when my business revenues are predicated on sales from vacation packages?



 



I want CyberBit to come clean and pay my company the monies due. I have already notified the Florida Department of Agriculture and Consumer Affairs, which regulates my field about the fiscal unrest that CyberBit has placed on my companys ability to continue operations. They need to be dealt with. At the time of this posting, they are holding $19K in two expected wire drops PLUS the above referenced reserve, which they claim cannot be touched until June 2010. No where in my contract with CyberBit does it indicate an inability to tap the reserve funds.



 



In closing, watch out for this merchant processor because they find a fee for everything. I am convinced that there is a fee to just speak with Kieran Ambrose. Alas, Sprint does charge a hefty fee for calling overseas. Dont you think that it is the merchant processors responsibility to make sure that the descriptor which clients see on banking statements is correct? Yes, it is!



 



I feel terrible for what happened to the other company that had to endure the backlash from my customers. I am truly sorry! Together, we should sue CyberBit because it caused harm to my company. In fact, I know that youre done because of this mess. And, now Im forced to take measures to protect myself, my partners, investors and employees.



 



Thanks CyberBit for allowing my employees to go without wages. Thanks CyberBit for putting me into harms way with the State of Florida. Thanks for getting me into deep trouble with the Central Florida BBB. I couldnt have done it without you. Hey, what about those families who paid for a vacation? I have got something for you to chew on. I will reach out to every customer and have them charge back the purchase. So, youre ratios will be way off base and who knows maybe CyberBit will go insolvent like the merchants you have forced out of normal operations.




Hey, by the way, will I ever get the advanced setup fees back! Probably not! Do not fall victim to this!
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#6 REBUTTAL Owner of company

Cyberbit A/S

AUTHOR: Kieran Ambrose - (U.S.A.)

I have read your report regarding the way iin which you have been treated in this matter and it is wholly unacceptable!

My name is Kieran Ambrose and I took over as Managing Director of Cyberbit A/S on 1st October 2008 where it is my responsibility to address all issues surrounding this company.

Before addressing your specific issue I should point out that the previous management of Cyberbit A/S were removed for basic mismanagement and the diversion of funds, not too much of a surprise based on the content of your complaint.

Obviously I would like to clear up this issue directly with you and you are welcome to contact me at kta@cyberbit.eu as you can see Cyberbit A/S is now operating from a .eu address this is due to the fact that the ex managing director decided that our .com site was his to do as he wished, although we are currently challenging this through the legal channels.

I can publicly apologise for the way in which you were treated in this matter and would welcome you contacting me to explain fully and search for a solution in this matter.
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#7 REBUTTAL Owner of company

Cyberbit A/S

AUTHOR: Kieran Ambrose - (U.S.A.)

I have read your report regarding the way iin which you have been treated in this matter and it is wholly unacceptable!

My name is Kieran Ambrose and I took over as Managing Director of Cyberbit A/S on 1st October 2008 where it is my responsibility to address all issues surrounding this company.

Before addressing your specific issue I should point out that the previous management of Cyberbit A/S were removed for basic mismanagement and the diversion of funds, not too much of a surprise based on the content of your complaint.

Obviously I would like to clear up this issue directly with you and you are welcome to contact me at kta@cyberbit.eu as you can see Cyberbit A/S is now operating from a .eu address this is due to the fact that the ex managing director decided that our .com site was his to do as he wished, although we are currently challenging this through the legal channels.

I can publicly apologise for the way in which you were treated in this matter and would welcome you contacting me to explain fully and search for a solution in this matter.
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#8 REBUTTAL Owner of company

Cyberbit A/S

AUTHOR: Kieran Ambrose - (U.S.A.)

I have read your report regarding the way iin which you have been treated in this matter and it is wholly unacceptable!

My name is Kieran Ambrose and I took over as Managing Director of Cyberbit A/S on 1st October 2008 where it is my responsibility to address all issues surrounding this company.

Before addressing your specific issue I should point out that the previous management of Cyberbit A/S were removed for basic mismanagement and the diversion of funds, not too much of a surprise based on the content of your complaint.

Obviously I would like to clear up this issue directly with you and you are welcome to contact me at kta@cyberbit.eu as you can see Cyberbit A/S is now operating from a .eu address this is due to the fact that the ex managing director decided that our .com site was his to do as he wished, although we are currently challenging this through the legal channels.

I can publicly apologise for the way in which you were treated in this matter and would welcome you contacting me to explain fully and search for a solution in this matter.
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#9 REBUTTAL Owner of company

Cyberbit A/S

AUTHOR: Kieran Ambrose - (U.S.A.)

I have read your report regarding the way iin which you have been treated in this matter and it is wholly unacceptable!

My name is Kieran Ambrose and I took over as Managing Director of Cyberbit A/S on 1st October 2008 where it is my responsibility to address all issues surrounding this company.

Before addressing your specific issue I should point out that the previous management of Cyberbit A/S were removed for basic mismanagement and the diversion of funds, not too much of a surprise based on the content of your complaint.

Obviously I would like to clear up this issue directly with you and you are welcome to contact me at kta@cyberbit.eu as you can see Cyberbit A/S is now operating from a .eu address this is due to the fact that the ex managing director decided that our .com site was his to do as he wished, although we are currently challenging this through the legal channels.

I can publicly apologise for the way in which you were treated in this matter and would welcome you contacting me to explain fully and search for a solution in this matter.
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