CyberBit A/S Cyberbit "Private label gateway" scam Fredericia Denmark Internet

My company first started to see problems when this company asked for the following: (a) $1,500 setup fee and (b) $300 fee to have a virtual office in Poland. Those monies were wired to CyberBit from our corporate bank account here in the states. From that point, we [me and my partners] were concerned about lack of action to get the virtual terminal up and running.

After constant phone tag, we finally got a hold of Marek Sala, of MS Global Services, who through an intermediary party was responsible for the account with CyberBit. He told us not worry because this process takes time. I told him time was not on my side and that we needed to process credit card transactions to determine how many vacation packages we had to send out in a timely fashion.

Well, they finally gave us a terminal. But, it wasnt until after one month of processing when the wheels started to come off. What happened? The descriptor which is what shows up on your credit or debit card statement showed another company and an unrelated phone number. That created problems with clients and the potential of someone charging their credit card other than what was promised in the verification process.

CyberBit couldnt explain this, but assured us that this would be dealt with and taken care of immediately. It was never fixed and the problems got worse. The company, by which was showing on the descriptor, was getting a battery of calls relating to our package sales. It caused problems for that company and they did file a complaint with regulators on the potential fraud against her firm. They did contact us and we explained the situation and the inquiry were dismissed without further action.

CyberBit caused problems that including an escalation of charge backs. It put a damper in my business. And, to make matters worse, CyberBit refused to accept responsibility for such actions. They were the ones who put my company in a terminal that was not mine, although I did pay for my own terminal. They were advised of the situation and chose not to act.

All I got was empty promises from Kieran Ambrose and Alina Riskute, who by the way, can be reached on Skype as Cyberbit1 and Cyberbit3. But, dont worry you will not get a response until you threaten them with litigation in an email. Here is where it gets worse: They refuse to release weekly money wires to my company, citing the escalating charge back ratio. Theyve caused the problem and I have client testimonials to back me up. And, my lawyers are evaluating what can be done because CyberBit has over $30K in reserve from transactions conducted through my virtual terminal.

This past week, we were expecting a wire of just north of $11K, but never received it, because of charge backs. They refuse to allow my company to address and answer such problems. I have notified local banking officials about this because they are conducting illegal banking procedures. CyberBit even sent a wacky settlement statement, indicating that my company actually owes them $8K, which is crazy, to say the least. How can that be true? It isnt! It is there way to avoid paying monies due to my company.

I have had it with them! They chose not to answer calls. If you get a return call, be careful not to miss it because it maybe a few weeks before another chance comes to fruition. All I want is the money my company is due to me and has the opportunity to pay my employees and fulfill my packages sold. Without those monies, which are earmarked for the above referenced processes, my company cannot continue operations. It is sad, but true. I was criticized by Alina Riskute about not running my company properly. I have run my company since 10/01 without any interruption or business complication. How dare she lay that on the table when my business revenues are predicated on sales from vacation packages?

I want CyberBit to come clean and pay my company the monies due. I have already notified the Florida Department of Agriculture and Consumer Affairs, which regulates my field about the fiscal unrest that CyberBit has placed on my companys ability to continue operations. They need to be dealt with. At the time of this posting, they are holding $19K in two expected wire drops PLUS the above referenced reserve, which they claim cannot be touched until June 2010. No where in my contract with CyberBit does it indicate an inability to tap the reserve funds.

In closing, watch out for this merchant processor because they find a fee for everything. I am convinced that there is a fee to just speak with Kieran Ambrose. Alas, Sprint does charge a hefty fee for calling overseas. Dont you think that it is the merchant processors responsibility to make sure that the descriptor which clients see on banking statements is correct? Yes, it is!

I feel terrible for what happened to the other company that had to endure the backlash from my customers. I am truly sorry! Together, we should sue CyberBit because it caused harm to my company. In fact, I know that youre done because of this mess. And, now Im forced to take measures to protect myself, my partners, investors and employees.

Thanks CyberBit for allowing my employees to go without wages. Thanks CyberBit for putting me into harms way with the State of Florida. Thanks for getting me into deep trouble with the Central Florida BBB. I couldnt have done it without you. Hey, what about those families who paid for a vacation? I have got something for you to chew on. I will reach out to every customer and have them charge back the purchase. So, youre ratios will be way off base and who knows maybe CyberBit will go insolvent like the merchants you have forced out of normal operations.