• Report: #525244

Complaint Review: Dazzle White - Dazzle White Pro - Clean Whites

  • Submitted: Wed, November 18, 2009
  • Updated: Wed, January 13, 2010

  • Reported By: Karen — Rosemount Minnesota United States of America
Dazzle White - Dazzle White Pro - Clean Whites
3 Athinodorou Street, 2025 Dasoupoli Internet United States of America

Dazzle White - Dazzle White Pro - Clean Whites - Farend Services Limited Website scam Internet

*UPDATE Employee: Hello,

*Author of original report: Beware of PREMIUM WHITE OFFERS

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

*UPDATE Employee: Hello,

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I ordered the trial offer from Premium White for a very reasonable shipping rate.  I didn't realize I was entering into an ongoing contract which would cost me over $90 per month.  Now I must return the trial package at my expense for shipping package back. 

Fortunately my Visa Credit Company Fraud department contact me immediately. 

 Beware of this company.


This report was posted on Ripoff Report on 11/18/2009 07:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dazzle-White-Dazzle-White-Pro-Clean-Whites/internet/Dazzle-White-Dazzle-White-Pro-Clean-Whites-Farend-Services-Limited-Website-scam-Inte-525244. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Hello,

AUTHOR: jason gladstone - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Author of original report

Beware of PREMIUM WHITE OFFERS

AUTHOR: Karen - (United States of America)

I have returned my unused trial package of Premium White which I also needed to pay to insure the package for $87 and ask for proof that my package is received.  Hopefully, I'll receive my refund.  BEWARE OF THIS COMPANY!!!  I'm out at least $10 shipping and return and hope to receive $87 refund on my FREE TRIAL "MEMBERSHIP".  This company should not be allowed to operate!!  I will be more careful of any free offers in the future.  In this case if it seemed too good to be true it was!!!
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#3 UPDATE Employee

Hello,

AUTHOR: Miriam.Hudson - (United States of America)


Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
                   
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#4 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]

Your satisfaction is our number one concern,

Thanks,

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#5 UPDATE Employee

Hello,

AUTHOR: LindaCossitt - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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