- Report: #1076470
Report - Rebuttal - Arbitrate
Complaint Review: Direct TV
Direct TVPO Box6414 , Select State/Province USA
Direct TV Company took funds from my account without permission Carol Stream ILLINOIS
*Consumer Comment: Here is the policy
*General Comment: still your fault...
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I got behind on my cable bill, called to make payment arrangements. It wasn't satisfactory to them. Direct Tv send me a box to send my equipment back. Which I promptly did. Without any notification Direct Tv took $453.32 out of my account. Direct Tv could have send a letter stating that they were taking the funds on a particular day.
They did not, when I called to complaint they refused to reverse the charge which is causing me an inconvience with other payments coming out of my account. I called again to speak with a supervisor. after the rep hung up on me.
Supervisor Mildred Holmes wasn;t helpful I asked to reverse charge maybe we can set up payment arrangements. refused I asked her for a higher up manager she refused to give me his name, stating that he/she will call me.
In the meantime I filed a claim with my bank and with the better business bureau. Their practice is shady, I didn't cancel they did for non-payment. I am being penalized for early termination fee.
This report was posted on Ripoff Report on 08/16/2013 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Direct-TV/Select-StateProvince/Direct-TV-Company-took-funds-from-my-account-without-permission-Carol-Stream-ILLINOIS-1076470. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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