• Report: #1103003

Complaint Review: Dish Network

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  • Submitted: Fri, November 29, 2013
  • Updated: Fri, November 29, 2013

  • Reported By: Bernie — North Las Vegas Nevada
Dish Network
Las Vegas, Nevada USA

Dish Network Overcharging Scammers- Overcharged my checking account by $298.17 and refuse to reverse it. Las Vegas Nevada

*UPDATE Employee: Your Post

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 After having problems with local cable tv coverage, we chose to give Dish Network a try. Everything was fine for the first 4 months. It all changed in November when Dish chose to overcharge us by $298.17.

On the 6th of November, Dish charged our credit card the fee of $174.77.

6 days later, they reversed this charge crediting our credit card $174.77.

Then, on November 23rd they charged the same credit card again for $174.77.

 

Unfortunately, they weren't finished. Today, an ACH transfer to Dish Network was processed from our checking account in the amount of $298.17.

We then called the 800 number for Dish & tried to resolve this with the customer service department. Their representative insists that no over payment occured and they don't owe us any money.

We then insisted that the account be cancelled, and was told that we would have to pay an $800.00 cancellation fee. In addition, they said they could charge our checking account for the 800.00 because we had once provided them with the banking information.

We then asked to speak with a supervisor, who insisted that Dish had done nothing wrong and we should stop complaining.

I thought Dish had excellent customer service until this experience. I now believe they are as deceitful and misleading as their competitors.

As school teachers, we encourage all co-workers and parents of our students to STAY AWAY from Dish Network.

 


This report was posted on Ripoff Report on 11/29/2013 11:49 AM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/Las-Vegas-Nevada/Dish-Network-Overcharging-Scammers-Overcharged-my-checking-account-by-29817-and-refuse-1103003. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - ()

Bernie,

 

It would be my pleasure to assist you with this situation if you could please email me your account number at michael.lemar@dish.com!  Thank you and I hope to hear from you!

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