DISH Network B2B Wireless  Englewood CO Colorado

They ripped me off by costing me approx. $340 in cable bills because they did no disconnect my service as was promised. They also owe me for two gift cards, one for $100 and one for $50.

October 4, 2018

Colorado Attorney General’s Office

1300 Broadway

Denver, CO 80203

Dear Sirs:

I am writing to you to file a complaint against “DISH” network.  I was at the State Fair in Pueblo about on August 28th and was told in person that “DISH” would bundle my telephone and internet (currently and still with COMCAST/XFINITY) with their “DISH” television services and the billed amount would be $107.00.  I continued to get a bill from Comcast for $160.00 along with the $107.00 for DISH Network when they clearly stated that all the services would be under one bill and that bill would be for $107.00.

I received two bills from Comcast/Xfinity for a total of $340.00, for service from September through the end of October (which included cable TV that we no longer had/have).  I tried explaining my predicament to Comcast/Xfinity but they said no one contacted them to tell them we no longer wanted cable TV.  All of this was supposed to be done by “DISH” network.  Apparently, they not only lied to us about the price of the bundle, but they also neglected to contact Comcast/Xfinity about the discontinuation of our cable TV services, something they promised to do.  I even contacted DISH network about the first bill we received from Comcast/Xfinity and DISH told me not to pay it and that it would all balance out within the next billing period.

So I was not only lied to by the DISH customer sales representative with regard to our package and the cost, but also about two gift cards (one for $100.00 and one for $50.00) they promised to send me just for signing up with them.

I spoke to the President of DISH by telephone and he told me he was sorry that he had a misinformed agent, but there was nothing he could do about it.  Someone needs to be held accountable for this financial mess and right now I am the only one paying any bills.  I just paid out $340.00 for the September and October Comcast/Xfinity bill and the $107.00 for the DISH October bill. (I already paid $107 for the September DISH bill.)

I want to make sure this practice does not continue to happen to another customer and I am hoping that your office can get me a refund for the duplicate payment for cable TV services.  Please help me with this mess, I am disabled and cable TV is my only form of entertainment.  I appreciate your time and hope that you can get to the bottom of this.

Kindest Regards,

Nancy M