• Report: #856257

Complaint Review: Dish Network

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  • Submitted: Mon, March 19, 2012
  • Updated: Sat, April 14, 2012

  • Reported By: Bartleson — Knoxville Tennessee United States of America
Dish Network
Internet United States of America

Dish Network Dish Sign up for bundle- interent not avail after install. Can not order movies by auto phone service have to pay $5 dollars to speak with operator! Internet, Internet

*General Comment: cookie cutter responses! Irritating!!

*UPDATE Employee: Service issues

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Dish Network is a lie!

I ordered a bundle package, they came to install then internet was not available in our area. Tried to order movies by automated system, it states can not read information for that channel. Have to speak with live operator then she says to order you will be charged $5.00.

Kept service for 9 months, call to disconnect having to pay $262 and $17 to ship each receiver back to them in Sparkenburg SC. I have never been late on one payment.

Would not recommend this company to anyone even if this is the only service available to you.

This report was posted on Ripoff Report on 03/19/2012 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/internet/Dish-Network-Dish-Sign-up-for-bundle-interent-not-avail-after-install-Can-not-order-movi-856257. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 General Comment

cookie cutter responses! Irritating!!

AUTHOR: Righteous1 - (USA)

Dan B, how pathetic that you cannot be CONSUMER FRIENDLY and aide this Legitimate complaint!

Instead you do the cookie cutter response of HEY!!! Maybe we can get you for more money later on as a customer! Its disgracing and makes your business look NON ACCOMODATING to addressing the real issues!!! Ohh thats right , the real issue is the Greenbacks you need to keep things up and running.

I agree that the consumer is responsible for shipping back, I agree that the consumer has a RIGHT to be REIMBURSED if the service was NOT AVAILABLE! I agree that your company overall LOVES to have soo many legal "outs" that no consumer in their right mind could possibly get satisfaction. It took two lawyers to read over your "terms and conditions" page and site all the ( pardon my french) "BULLs5it!"

that is there.  The average consumer doesn't need all these loopholes, they need and deserve QUALITY service and decent responses, not the cookie cutter one you displayed!
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#2 UPDATE Employee

Service issues

AUTHOR: DanB@Dish Network - (USA)

Hello! This is Dan Busa with DISH Social Media. I am sorry to here that we were unable to meet your service needs. We do hope to have the pleasure of doing business again with you sometime in the future. Please send me an e-mail at: Daniel.Busa@DISH.com if there is anything that I can assist you with.

Daniel Busa
Social Media
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