- Report: #1112778
Report - Rebuttal - Arbitrate
Complaint Review: Dish Network
Dish Network Dish TV, Dish Failure to apply promotion code and refusal to resolve the issue internet Nationwide
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I used the Army and Air Force Exchange Service (AAFES) promotional offer when ordering my Dish service. I called the number on the brochure I got from AAFES and used the promotion code as instructed: EXCHANGE. The representative I spoke with confirmed the promotion code and the corresponding offer, which was a $10 credit per month for the first 12 months and a $100 AAFES gift card.
When a couple months had passed and I had not yet received the gift card or the $10 credit on my monthly bill, I called Dish to inquire about it. They informed me that the promotion code was never applied, and that it had to have been applied at the time of ordering. I explained to them that I had done this, but they told me it could not be applied retroactively.
I continued to assert my case and was transferred to three different people to try to resolve the case. [continued below]....
When a month or so had passed and I had not heard anything, I again inquired on facebook and was told the $100 gift card was denied since the offer was not shown on my account. I was then told I could call the loyalty department to further discuss my case. They essentially told me the same thing and the best they could do was give me $10 per month credit for 12 months, but no compensation for the $100 gift card I should have gotten.
Needless to say, I was very disappointed with their lack of understanding and failure to compensate for a mistake that THEY had made. As the customer, I had done all I was required to do to apply the promotion to my service order. Their mistake cost me $100. I guess this is how they treat their customers, not to mention military servicemembers!
This report was posted on Ripoff Report on 01/03/2014 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/nationwide/Dish-Network-Dish-TV-Dish-Failure-to-apply-promotion-code-and-refusal-to-resolve-the-iss-1112778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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