• Report: #1112778

Complaint Review: Dish Network

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  • Submitted: Fri, January 03, 2014
  • Updated: Fri, January 03, 2014

  • Reported By: aarti — hamilton New Jersey
Dish Network
Nationwide USA

Dish Network Dish TV, Dish Failure to apply promotion code and refusal to resolve the issue internet Nationwide

*UPDATE Employee: Your Post

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 I used the Army and Air Force Exchange Service (AAFES) promotional offer when ordering my Dish service.  I called the number on the brochure I got from AAFES and used the promotion code as instructed: EXCHANGE.  The representative I spoke with confirmed the promotion code and the corresponding offer, which was a $10 credit per month for the first 12 months and a $100 AAFES gift card.

 When a couple months had passed and I had not yet received the gift card or the $10 credit on my monthly bill, I called Dish to inquire about it.  They informed me that the promotion code was never applied, and that it had to have been applied at the time of ordering.  I explained to them that I had done this, but they told me it could not be applied retroactively.

 I continued to assert my case and was transferred to three different people to try to resolve the case. [continued below]....

.....  The best they could offer me was the $10 credit for 12 months, but could not compensate me for the $100 gift card.  I proceeded to state my case on the facebook site, providing a scan of the brochure that I had used.  The associate I communicated with on facebook confirmed the offer I should have received and said he was forwarding the case to the loyalty department to be worked with the financial back office.

 When a month or so had passed and I had not heard anything, I again inquired on facebook and was told the $100 gift card was denied since the offer was not shown on my account.  I was then told I could call the loyalty department to further discuss my case.  They essentially told me the same thing and the best they could do was give me $10 per month credit for 12 months, but no compensation for the $100 gift card I should have gotten.

 Needless to say, I was very disappointed with their lack of understanding and failure to compensate for a mistake that THEY had made.  As the customer, I had done all I was required to do to apply the promotion to my service order.  Their mistake cost me $100.  I guess this is how they treat their customers, not to mention military servicemembers!


This report was posted on Ripoff Report on 01/03/2014 07:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dish-Network/nationwide/Dish-Network-Dish-TV-Dish-Failure-to-apply-promotion-code-and-refusal-to-resolve-the-iss-1112778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Your Post

AUTHOR: MikeL DISH - ()

aarti,

 

I understand your frustration from this issue and would be happy to help you if you could please email me your account number at michael.lemar@dish.com!

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