- Report: #772762
Report - Rebuttal - Arbitrate
Complaint Review: Disney Movie Club
Disney Movie Club120 N. Commercial Street Neenah, Wisconsin United States of America
Disney Movie Club did not fulfill their offer, did not ship, and wasted my time Neenah, Wisconsin
*UPDATE Employee: Disney Movie Club commitment titles
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The text above is copied exactly from my report to the BBB. Disney never did send the letter confirming closure of my account. I sought resolution as follows:
Refund the extra $12 dollars plus my time and$.88 postage for trying to resolve this matter. My time is estimated at $42 / hour based on my salary. For 2 hours wasted that would be $84. So the total expense I've incurred to resolve their online enrollment issue is $96.88.
Company's Initial Response - Posted 07/15/2011The Disney Movie Club is in receipt of a complaint submitted to your office by April Sumner. We would like to inform you of the steps we have taken to resolve this matter. Ms. Sumner contacted the Disney Movie Club on June 27, 2011, at which time she fulfilled her commitment and closed her account. If Ms. Sumner has any questions or would like to discuss this further, she may contact Priscilla directly at 1-800-273-0015. We regret any inconvenience this may have caused Ms. Sumner. I hope that the above is helpful in answering your inquiries. I trust that this satisfactorily resolves this matter, but please let me know if you have any questions or require any further information.
Consumer's Rebuttal - Posted 07/20/2011This response does not address my complaint at all. My original complaint mentioned that I've closed my account. I see no need for you to reiterate that. I also do not see how that provides any recompense. There is no apology. There is no plan for resolution of the poor customer service.
Company's Final Response - Posted 07/22/2011We asked that Ms. Sumner would please contact Priscilla directly at 800-273-0015 for further assistance. Thank you!
I was surprised that the BBB closed the case after this. I admit I did not call. I am so fed up with wasting my time and money on these people. If Disney really wanted to resolve it they could have provided a real response to my the resolution I sought, rather than telling me to call them, yet again.
This report was posted on Ripoff Report on 09/03/2011 03:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Disney-Movie-Club/Neenah-Wisconsin-54956/Disney-Movie-Club-did-not-fulfill-their-offer-did-not-ship-and-wasted-my-time-Neenah-W-772762. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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