• Report: #132848

Complaint Review: Drive Financial Services

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  • Submitted: Fri, February 25, 2005
  • Updated: Thu, March 30, 2006

  • Reported By:Scottsdale Arizona
Drive Financial Services
drivefinancial.com Dallas, Texas U.S.A.

Drive Financial Services I work for the company, inside info on this ripoff to employees and their customers ..things you need to know Dallas Texas

*UPDATE EX-employee responds: Un-happy Drive Financial Customer

*Consumer Comment: ex-employee

*Author of original report: To Drive Financial Services Customers

*Consumer Suggestion: stop yelling?

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Hello to every unsatisfied customer fo Drive Financial Services. Every one of you are correct about their services...they suck! You think it's bad to be a customer? Try being an employee, it is even worse, please believe!! I state this because we know how you feel.

Nine out of ten calls is another customer yelling at us, the representative that has no authority to change or do anything to make anything better!! This is very frustrating.

For anyone who is reading this, we has representatives have to verify ALL info on accounts if you as a customer call in before we are allowed to release any info on the accounts to you. This includes your 1st & last name, home address, home & work #, name & address of your place of employement, the mileage on your car, the insurance company on your car, & the location of your car.

For some reason this is very difficult for our customers to do, and we representatives understand IT IS ANNOYING!!! It is annoying to us as well, and only makes it more annoying when we have yet another dis-satisfied customer giving us a hard time about it. If we don't verify it & our supervisors listen to the call, WE DO GET FIRED!!! So for those of you who say we representatives suck & our customer service skills suck, don't blame us, we don't make those rules we only have to follow them if we want our paycheck.

Just like they mess up your loans, they mess up our paychecks too. We will work for 10 hours a day & our paycheck will only reflect 7 hours paid, then they state to us that their system is right & we did only work 7 hours. They seem to like to do this on a weekly basis, and this is NOT an exaggeration!! Then they supposedly accidently over paid me, and as I'm sure you guessed, they were all over that with quickness & you bet they want their money back now.

This company is so screwed up and the consumers don't know the half of it. We are instructed at times to give incorrect info about the processed. A number of services are out sourced to 3rd party agencies, we are not allowed to tell you that though. The third party companies aren't given correct contact #'s for serious account issues, no one has the phone # to accounting, accounting has no clue what they are doing!!

Extensions, re-modifications, and vehicle repair assistance is all done through the Dallas office & half of the time they don't do it right & they don't explain how the extension will post or that if you make a partial payment for the extension that the remaining balance from that payment will not be extended to the end of the loan term but that it will be due with the next month's payment. Then the customer calls back yelling at the innocent representative who answered the call only to have to take sh*t for something they know could have been prevented if it was only explained to begin with.

No dis-resepect to the customers, because I do feel you, BUT STOP YELLING AT US!!! It only makes it worse, and only makes us want to hang up on you & hope no one helps you ever because your so nasty & foul mouthed over the phone because it is rare we are able to help with the tools we are given from this awful company. The only assistance we can offer is the do-it-yourself assistance, which is to tell you which resources to go to outside the company in order to get your situation taken care of. We can't fix anything right then & there, we have to fill out a hand written report & turn it in to & it goes to some where that we have no idea of & where they are going & who ever is getting them isn't getting the issues fixed, even if it is a simple mis-applied payment or a reallocation of a payment.

Another thing, if you call in demanding to speak with a supervisor, half the time our supervisors won't get on the phone to help you, because there is nothing they can do to help you either, so they leave us reps to deal with the sh*t. This is why we always try to find out whats going on first before we ask for their assistance, and half the time if they tell you they will get one for you, it's really another rep because the supervisor wouldn't take the call.

We don't currently report to the credit bureaus, so if your account was behind when we last reported it, good luck contacting us to re-report now that it is in good standing. And if your account was last reported in good standing, you got lucky & you should probably try to refinance your vehicle now. If you paid off your car, good luck getting your title, it's an outsourced company that Drive Financial Services uses & hasn't updated the rest of us with the new contact info on yet, so we don't know where your title is or when your gonna get it.

Nothing works at Drive Financial Services except their dialer, for those of you who don't know what that is, a computer system calls you, not an individual person. We only find out who we are calling once your already on the phone. Even when you have made your payment through a post dated check the dialer will still contact you back, & even then we are STILL required to verify the account info name, home add, home & work #'s, name & add of your employer, insurance, mileage, & vehicle location!! Although the majority of the reps now found a way past having to do that through a technical glitch in the dialer system in how we code the outcome of the call.

Drive Financial Services doesn't treat their employees very well & we get ripped into all the time, although we have no authority to make any of the decisions we just have to follow the decisions the company heads have come up with themselves. And they suck, that is why I quite as of today.

Anonymous
Dallas, Texas
U.S.A.

Click here to read other Rip Off Reports on Drive Financial

This report was posted on Ripoff Report on 02/25/2005 04:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/Drive-Financial-Services/Dallas-Texas/Drive-Financial-Services-I-work-for-the-company-inside-info-on-this-ripoff-to-employees-a-132848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Un-happy Drive Financial Customer

AUTHOR: Beth - (U.S.A.)

Dear Unsatisfied Customer,

I am afraid you did not fully read or comprehend my comments. I did not state "all these people are not victims" nor did I state "they cause their own problems". If I thought that, then why would I be posting these type of comments on ripoffreport.com about Drive Financial Services? There is a difference between a victim of Drive's irresponsible business practices and a person who just did not pay their account and dislikes the company for contacting them for a payment. For further information on regulation of collection practices, please refer to ftc.gov/os/statutes/fdcpajump.htm.

I understand the company that I "worked" for has a bad rap. I also understand what they did, and most likely have continued to do to a large majority of their customer base which is why in each one of my posts I am urging customers that have been done wrong to REPORT IT TO THE ATTORNEY GENERAL!! God knows Drive isn't going to do anything to right their wrong. And I'm a little confused on your comment stating "Now come on lady, these people do not know each other." Where did that come from? No where in any of my comments did I insinuate that they all know each other.

Yes, Drive does business nation wide, no I do not believe all these unsatisfied customers know each other & are conspiring against Drive Financial Services, nor did I insinuate that because that is crazy. And no I don't think anyone wants to do business with a low life subprime lender like Drive, never did I insinuate that either, but Drive is not the only subprime auto lender. In fact they are one in thousands of subprime auto lenders.

If a person really wants to refi but doesn't have perfect credit, it can still be possible depending on an individuals personal financial decisions outside of their business with Drive. And if Drive isn't reporting payment history as they are known not to do, that could be very advantagous to an unsatisfied customer depending on what their own financial situation is. And don't attack me, the ex-employee posting the inside info, trying to help you un-happy customers out by telling you how to really get at this company by posting the fact that YOU NEED TO REPORT DRIVE TO THE ATTORNEY GENERAL.

Reporting this info is how class action lawsuits are brought against bad companies like Drive. Drive deserves a class action lawsuit for their terrible business practices. And by the way few financial lenders, prime or subprime, actually care about what your financial hardships are as long as they are getting their money, and even if they aren't they still don't care because they want their money. What company do you know that's going to tell you "ok, pay the other company first even though you owe us money to". No matter what your situation is, it doesn't matter. That's not just a Drive thing.

Drive does lack people skills, along with accounting skills, and accountability for their own actions. And regarding any violations of FCA or FDCPA, REPORT IT TO THE ATTORNEY GENERAL!!!
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#2 Consumer Comment

ex-employee

AUTHOR: Brenda - (U.S.A.)

To the ex-employee of Drive, you people just don't get it, do you? you state all these people are not victims, but they cause of their own problems. The company you "worked" for has a bad rap! All these stories, are all to much alike, and they are coming from all over the US. Now come on lady, these people do not know each other. Also do you honestly think they want to do business with a low life Sub-lender? If they could get a GMAC loan they would. But due to financial problem, for reason you people will both never know or care about, are left to people like you all. What sickens me is the fact that Drive KNOWS this, and uses this to their advantage. Most of these people are working people just like yourself. I do understand people doing their jobs, but people skills is something Drive is lacking on, not to mention breaking the Fair Credit Act.

a very unhappy customer, of Drive
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#3 Author of original report

To Drive Financial Services Customers

AUTHOR: Beth - (U.S.A.)

To the gentleman that just wrote his comments regarding the information I provided specifically for customers of this company, if you notice, the last sentence of my post states that I quit that job the day I wrote the post, which was over a year ago. So your comments on "get a real job" are irrelevant. Get a different auto lender if your so upset with the company. The point of the post is that you are barking up the wrong tree by trying to complain to the reps in the call centers BECAUSE THEY CAN'T DO ANYTHING FOR YOU!!! The post should have given you the insight that you could possibly have a legal claim against the company for their actions towards you. That if you have an issue, don't call Drive Financial Services, they aren't going to help and they have poor customer service standards. Call the Attorney General, or file a complaint with the Better Business Bureau. Yes that takes time, but Drive isn't going to have your issues resolved before the Better Business Bureau could if they got involved. If you just can't stand the company, but they did nothing wrong to you & are only calling you because you owe a payment, then make your payment so they will stop calling and don't respond to my post if your not a victim of wrong doing. But if they lost a payment & you provided proof the check was cashed or the payment was made & they still haven't corrected the account, and they continue to make collection calls to you, that's an issue, and that is the nature of the major issues with this company, then I invite your opinion to be able to point an individual in the right direction to right the wrong. But if they have not done anything other than call you because YOU missed a payment or something of that nature, then your not a victim are you?
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#4 Consumer Suggestion

stop yelling?

AUTHOR: Paul - (U.S.A.)

STOP YELLING??? After the way you treat us, you are luck all we do is yell at you!!! I wanna meet half of you in the parking lot after work!!!!!Keep screwing us, we will keep yelling. Why do you work for such a crap company anyway?? Get a real job.
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