- Report: #209088
Report - Rebuttal - Arbitrate
Complaint Review: Dunkin Donuts
Dunkin DonutsCentral Maryland Columbia, Maryland U.S.A.
Dunkin Donuts ripoff substandard quality due to changed business model Columbia Maryland
*Consumer Comment: Stale donuts
*Consumer Comment: Just recently
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I went into the Columbia store to purchase a dozen donuts and was surprized as to how "small" the donuts have become. The box designed to hold a dozen could probably have held another 2-3 cake donuts if need be.
I read in the Washington Post and at the msnbc web site http://www.msnbc.msn.com/id/8135191/ about how the stores are switching from on premises baking to using a central plant in Elkridge, MD. Now I can understand why the stores are getting smaller donuts!
As an added insult to injury, I bought my mixed dozen a bit late in the afternoon. You guessed it - half the donuts were stale by that time of day. I guess if the location does not have the ability to make a donut fresh on site, if you cannot get a donut in the early morning you should not even try.
Small wonder that many outlets are adopting the Dunkin Donuts/Baskin Robbins model - at least the ice cream does not go bad as fast.
This report was posted on Ripoff Report on 09/01/2006 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Dunkin-Donuts/Columbia-Maryland/Dunkin-Donuts-ripoff-substandard-quality-due-to-changed-business-model-Columbia-Maryland-209088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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