• Report: #936621

Complaint Review: E 470 Public Highway Authority

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  • Submitted: Tue, September 04, 2012
  • Updated: Tue, September 04, 2012

  • Reported By: Peggy — Aurora Colorado United States of America
E 470 Public Highway Authority
22470 E. 6th Parkway, Suite 110, Aurora, Colorado United States of America

E 470 Public Highway Authority Customers pay for their billing ineptitude Aurora, Colorado

*UPDATE Employee: EXpressToll Service Center

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Using the E470 toll system is a nightmare.  The lack of a proper billing system for license plate toll users is fraudulent. I have yet to be able to speak with a customer service person as I am continually disconnected.

I have had my current address registered with my vehicle since March 2010.  I used the toll road for business, therefore needing the individual invoices for expense reports. 

After using the toll system for several months I emailed asking for an invoice.  The reply was no invoices had been issued.  The first invoice I received was in Aug 2012 and I paid that the day received.

I have just received a notice that I was delinquent in payment, had missed a hearing to the case and was referred to collections. This added up to over an additional $100 in fees.

I have NEVER received invoices, notice of a hearing or anything to that effect.

I was sent the collections notice by Linebarger Goggan Blair & Sampson.  In speaking with the collection agency, the notice they sent me didn't even contain the notice of all the toll charges. I was also told that not receiving the invoices was no excuse for not paying them.

I called to request a hearing to contest the charges and can find no direct prompt to that department.  There is no way on the E 470 phone system to speak to a person directly.  All attempts have ending in being automatically disconnected.

I have no problem paying the tolls but I refuse to pay any additional charges.

This report was posted on Ripoff Report on 09/04/2012 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/r/E-470-Public-Highway-Authority/Aurora-Colorado-80018/E-470-Public-Highway-Authority-Customers-pay-for-their-billing-ineptitude-Aurora-Colorad-936621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

EXpressToll Service Center

AUTHOR: E470 - (United States of America)

Dear customer - I recently reviewed your complaint.  First, I would like to apologize for your experience in reaching a customer service representative to schedule a court date.  Please call the EXpressToll Service Center at 303-537-3470, once prompted by the phone system, press 4, and the press 3.  This will send you directly to the area to schedule your court hearing.  I hope this is helpful.   Thanks. Heidi - E-470
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