- Report: #392175
Report - Rebuttal - Arbitrate
Complaint Review: E Harmony Dating Services At Eharmony.com
E Harmony Dating Services At Eharmony.comwww.eharmony.com Internet U.S.A.
E Harmony Dating Services At Eharmony.com Terrible Customer Service They would not issue me a refund for 2nd round of subscription which I attempted to sign off for previously multiple times. Internet
Their customer service is outrageous. False video reporting that they care about their customer on the site, whereas they do not care at all. They would not issue a refund "after the 3 day" period. The exact words of their customer service rep and supervisor was
"I cannot issue you a refund" ..
Then I said, yes you are able to issue the refund on the credit card, you can physically go in and click 'refund,' to which the supervisor agreed: 'yes I can,' but continued to say I cannot issue you a refund because it is out of the request of our 3 day policy.
That 3 day policy fell within non-business days of Saturday and Sunday. For religious people, Sunday is a day of rest, and most businesses - customer service - are not open on that day.
Eharmony gets rich off of all people's attempts at love. They do not care about the customer, only about the money, as proven above.
Los Angeles, California
This report was posted on Ripoff Report on 11/17/2008 06:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/E-Harmony-Dating-Services-At-Eharmonycom/internet/E-Harmony-Dating-Services-At-Eharmonycom-Terrible-Customer-Service-They-would-not-issue-m-392175. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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