EMarket Research Group aka Niu Tech LLC; Aka Incentive Reward Center ripoff scam dubious guarantees false advertising fraudulent product testers wanted, free iPod, misleading marketing research no response to emails inaccurate information, no redemption voucher Delray Beach Florida, North Carolina

Just thought I'd update w/ a better title!

Also, here is a new report that I filed that has more complete (and extensive) information.

http://www.ripoffreport.com/reports/ripoff129866.htm

Feel free to copy and paste the URL in your own post, thereby making it easier for new folks ("victims") to find the information that could really benefit them (and any future victims!).

After initially complaining to the NC DOJ and consequently receiving the iPod as FedExed directly from "TheUseful.com" (the phone number listed next to the Delray Beach, FL return address was (561) 939-6939 - another voice mail?), I also sent another letter to the NC DOJ thanking them for their mediation, but also requesting that Niu Tech (eMarket Research Group) post it's "official customer service line" on it's contact page. Niu Tech LLC responded via the NC DOJ that they consider it sufficient that the number is posted on www.ripoffreport.com !! So, anyone ripped off by this company must gather contact information for them by coming here to ripoffreport.com! More surprisingly, the NC DOJ stated that they could not be of any further assistance as they "cannot force a company to take a specific action" such as posting their own "official customer service hotline" on their own website!

Nonetheless, it is important that this formal action of filing to the NC DOJ is taken. Another suggestion for action to take is to contact the webmaster or the sales dept of the website that was advertising eMarket Research Group's "Free iPod" or whatever other promotion, and alert them both to the fact that they are advertising for a scam operation as well as directing them to www.ripoffreport.com or a post such as the one that you are reading ( http://www.ripoffreport.com/view.asp?id=120246 ).

I had forgotten to previously include the NC address for Niu Tech LLC, and have also obtained another FL address.

Niu Tech LLC
200 Bristol Court
Greenville, NC 27834
1-866-301-7260
1-866-379-8612
561-306-1915
or 561-939-6939

Another Florida Address for Niu Tech, besides the Delray Beach address is:

Niu Tech LLC
6001 Broken Parkway
Suite #300
Boca Raton, FL 33433

That's it for now!

Thank you, RipOff Report for your existence! Good luck to all.

Thanks, Jeff, for the contact information. I wonder, however, why your "official customer service help line" is not made public to your customers so that you may provide the "good customer service" that you say you "want" to provide them? The only "official" contact information that your site offers is a web-based form with no "support ticket" method that you had mentioned, but rather a method that leaves your customers hanging, unaccounted for, and helpless. And by looking at the numerous complaints listed on www.ripoffreport.com about your company, it seems that as recent as 12/25/04 that the same issues that I raised a month ago are still proving problematic.

Needless to say, I issued a formal complaint to the North Carolina Department of Justice, Consumer Protection Section. It took no more than 20 minutes to do, and I wholeheartedly recommend that anyone else who feels scammed by this company and feels helpless to please involve the NC Consumer Protection division of the Department of Justice (NC DOJ):

http://www.ncdoj.com/consumerprotection/cp_about.jsp

Thanks to Rob in D.C. for the previous posts here re: this info.

My complaint was mediated by the NC DOJ (most of the text in my complaint can be found in my previous post here). Just yesterday, I received the Apple 40GB iPod, due ONLY to the action I had taken w/ the NC DOJ.

Contact info for the NC DOJ:
State of North Carolina
Department of Justice
Consumer Protection Section
9001 Mail Service Center
Raleigh, NC 27699-9001
Ph: (919) 716-6000
Fax: (919) 716-6050

Contact info for eMarket Research Group, etc. - "Fulfillment Division":
Jilliane Quiroz
Fulfillment
jquiroz@marketresearchsite.net
(561) 306-1915

I hope this helps. Again, PLEASE take the time to alert the NC DOJ re: Niu Tech's dubious promotions as this is the only way to effect change. Have Niu Tech and all of their pseudonyms be held accountable.

Dear Todd,

First of all, we want to provide good customer service to our visitors and want to resolve this issue in a timely manner.

If you had completed those 5 offers, the account area should have been updated with the completions. Are you sure you had entered the same email address that you originally signed up with?

I would like to check your account status in our system, but need to get in touch with you so we can resolve this issue.

1-866-301-7260 is our official customer service help line.

You can also write to us at:

E Market Research Group Customer Service
14545 J Military Trail #189
Delray Beach, FL 33484

Please note that we typically try to respond to customer service inquires within two business days.

You can also submit an online support ticket at the following URL:

http://www.emarketresearchgroup.com/cs

(Be sure to disable any email filters you may have set up, as sometimes users have reported that their email filtering software have deleted our customer service email responses before they had a chance to receive it)

Thank You and we hope to resolve any concerns you may have.

Jeff - Delray Beach, Florida
U.S.A.