An advertisement on www.friendster.com claimed that "Product Testers Wanted: Receive a FREE 40 GB iPod", a marketing research promotion that is organized by "eMarket Research Group", now aka "Incentive Reward Center".
The deal as promoted was this: the consumer is to "test" (really "buy") 6 products from eMarket Research Group's 3 pages of product promotions; the information of these 6 transactions are then reported by the businesses being promoted (such as the NY Times, BMG Music Services, etc.) to eMarket Research Group within a 4 - 8 week period, whereupon the consumer will receive, on-line, a voucher for a free 40 GB iPod that is to be sent in by mail and redeemed. The consumer is to complete all 6 required transactions w/in a 90 day period - a limited time period that includes the "4 - 8 week" time span needed for eMarket Research Group to receive the appropriate information from the promoted businesses (thus leaving about 30 days for the consumer to receive the on-line voucher and to redeem via mail).
eMarket Research Group has failed to reflect accurate information re: my own "account" - they suggest I have completed none of my required 6 transactions, where, in fact, I have completed 5 as of almost 2 months ago. After sending numerous emails to them via their website form (no direct contact information provided except for a supposed FL mail address - though I now understand the real business is located in Greenville, NC), eMarket Research Group has failed to respond to these numerous email attempts to alert them to their faulty information and lack of accuracy. Their terms and conditions also state that a consumer's account can be terminated for any reason or for no reason at all, w/ no previous statement or reason given to the consumer beforehand. This gives eMarket Research Group the winning hand no matter what, as they need not follow through on any of their "promotions" or "free gifts".
I would like the company to provide an area on their website, made plainly visable to on-line visitors, wherein users are able to post formal and unedited feedback and testimonials regarding eMarketing Research Group's services (or lack thereof). I would like the company to be held accountable for false advertising and dubious guarantees. I would like this company to offer a 1-800 number for technical assistance and as a means for direct contact so as to allow the consumer to rectify any potential problems that may arise re: the guidelines or accuracy of information that this company claims to adhere to or report w/ accuracy. I would like this company to make good on their claims and send the guaranteed "gift" to all consumers who have used their services and simply completed the required 6 transactions as stated when signing up for an account. I would like this company to pull all advertising until these steps to rectify the problems listed above have been completed.
San Francisco, California