• Report: #654630

Complaint Review: Ebay INC.

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  • Submitted: Sun, October 24, 2010
  • Updated: Mon, October 25, 2010

  • Reported By: scott — eden North Carolina United States of America
Ebay INC.
2145 Hamilton Ave San Jose, California United States of America

Ebay INC. EBAY & PAYPAL commited larceney by giving somone money back with out me signing for a product. San Jose, California

*Consumer Comment: How UPS works.

*Consumer Comment: Still makes no sense but..

*Author of original report: truth and facts about case

*Consumer Comment: Not adding up..

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Sold item and lady was really happy , she even ask where to by KVS and other stuff to play online with the xbox , left me positve feed back , and then she loses her job and emails me that she dont know why she bought the item she is out of work and dont know where here money is comeing from for the next fee weeks so she files a complain that item is not as described . the lady lied to ebay and they told her to send it back and I was not able to be her to sign for it and it got sent back to her and ebay released her money knowing  that it was sent back to her by the tracking number,they have committed larcney in my eyes and i cant do anything about it .

This report was posted on Ripoff Report on 10/24/2010 02:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ebay-INC/-San-Jose-California-95125/Ebay-INC-EBAY-PAYPAL-commited-larceney-by-giving-somone-money-back-with-out-me-signing-654630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

How UPS works.

AUTHOR: Flynrider - (USA)

 Hey Ronny, I don't know why you're talking about post offices.  It's pretty clear by the tracking number that UPS was used.   If the package requires a signature, UPS will attempt 3 deliveries, then it goes back to the sender. 

 

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#2 Consumer Comment

Still makes no sense but..

AUTHOR: Ronny g - (USA)

..it does seem the buyer won the dispute.

I do not understand how the buyer won the dispute after leaving positive feedback unless you agreed to the refund. If so, all the buyer has to show is the tracking number as proof it was sent back and they issue the refund.

 If you were not home to receive the item it should have been left at the Post Office and a note on your door or mailbox would tell you when and where to pick up the item. Might have considered insurance as well, it is not that much more.

This whole mess is highly unusual and still not adding up.

Why would they return the item to the buyer just because you were not home? If they did for some odd reason return the item to the buyer and you have proof via tracking info perhaps payPal will assist. But it seems to me they just did as they always would do when you lose a dispute. Did you contact the PO or whomever the delivery service is and ask why they returned the item to the buyer?


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#3 Author of original report

truth and facts about case

AUTHOR: scott - (United States of America)

I sold item on 9/22/10, shipped on 9/23/10and was delivered on 9/25/10, on 9/26/10 the lady left positive feed back , also go emails thanking me for such a great deal. On 9//23/10 she email me about where to find KVS to play a modded XBOX and stated it was her first one , on 9/26/10 got another email she stated she was sick that she just lost her job and that she did not know why she bought this because she s cash straped because she just got laid off and did not know where her money was going to come from for the next couple weeks or months.then on 10/11 at 10am, she open a case with ebay,stated item was not as described that it did not work.I responded 2 times and at 654pm she esclated the claim the same day. she profided tracking for the return but no one was her 3 different times to receive item, so it got sent back to her , and I get a email that ebay has refunded her $295 and they can see by the tracking number its been returned to her but there email stats i received it  and I did not, now she has the xbox and her money and im out of both.so I appealed it no word as of now.
Tracking number
1Z2301029096279172
UPS
The item has been delivered to you. eBay Customer Support has refunded the buyer and debited your PayPal account for reimbursement.Oct 22, 2010 at 4:45 PM
Reimbursement information:
A reimbursement amount of $295.00 has been debited from your PayPal account. View PayPal transaction - opens in a new window or tab
eBay Customer Support comments:
The buyer claimed that the item was damaged.

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#4 Consumer Comment

Not adding up..

AUTHOR: Ronny g - (USA)

Granted, Ebay and PayPal do often side with the buyers in the event of a legitimate dispute....but it is not a crap shoot or random decision, they do investigate every claim.

I have never heard of them reversing a charge after the buyer leaves a positive feedback.  I have been buying and selling on eBay for 10 years and always use PayPal with no problems.

Can you post any documentation such as emails or screen shots of online help to provide any evidence?

I guess I am saying I do not believe this claim or at the very least some important information is being left out.
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