- Report: #1130900
Report - Rebuttal - Arbitrate
Complaint Review: Exploretrip.com
Exploretrip.com, California USA
Exploretrip.com Deceiving, fraudulent, false business California
*Consumer Comment: Yes - ExploreTrip.com is a fraud
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Last year I purchased 2 tickets to Brazil for September, however my father past away in July so I asked to have my ticket changed to July. The customer service not only took forever to answer the call, but they charged me additional $850 dollars to change my ticket. Since my husband could not go, they ensure me that I would have a credit for his ticket in a total of $700. After September I called and asked to use this credit towards a ticket for myself to go to Brazil visit my mom for Christmas and they again took forever to answer, but once they did, the guy told me that the $700 was attached to my husbands name - even though I am the one that paid for everything and it was on MY CREDIT CARD. I thought that it was absurd. So I bought a ticket separately and visited my mom.
Now I just contacted them to inquire about my credit and they told me that to purchase a ticket it will have a fee of $300, since I am changing the tickets date from September, 2013!!! And the worst: because it is Saturday, they cannot deal with this matter because the ticketing department is CLOSED. I am so fed up that after spending a lot, my only credit will be $400 and I may not even get it. BY THE WAY: WORST COMPANY EVER!!!! STAY AWAY!!!!
This report was posted on Ripoff Report on 03/15/2014 12:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Exploretripcom/California/Exploretripcom-Deceiving-fraudulent-false-business-California-1130900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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