Report: #1130900

Complaint Review:

  • Submitted: Sat, March 15, 2014
  • Updated: Sat, March 15, 2014
  • Reported By: Priscilla — Orlando Florida

    , California
    USA Deceiving, fraudulent, false business California

*Consumer Comment: Yes - is a fraud

Show customers why they should trust your business over your competitors...

 Last year I purchased 2 tickets to Brazil for September, however my father past away in July so I asked to have my ticket changed to July. The customer service not only took forever to answer the call, but they charged me additional $850 dollars to change my ticket. Since my husband could not go, they ensure me that I would have a credit for his ticket in a total of $700. After September I called and asked to use this credit towards a ticket for myself to go to Brazil visit my mom for Christmas and they again took forever to answer, but once they did, the guy  told me that the $700 was attached to my husbands name - even though I am the one that paid for everything and it was on MY CREDIT CARD. I thought that it was absurd. So I bought a ticket separately and visited my mom.

Now I just contacted them to inquire about my credit and they told me that to purchase a ticket it will have a fee of $300, since I am changing the tickets date from September, 2013!!! And the worst: because it is Saturday, they cannot deal with this matter because the ticketing department is CLOSED. I am so fed up that after spending a lot, my only credit will be $400 and I may not even get it. BY THE WAY: WORST COMPANY EVER!!!! STAY AWAY!!!!

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This report was posted on Ripoff Report on 03/15/2014 12:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Yes - is a fraud

AUTHOR: Appendectomy - (USA)

I completely agree with the original report.  I reserved a ticket April 4th, 2016 for which I received a confirmation.  April 5th I received an email stating that my reservastion has been cancelled and my money will be refunded in 2 days.  I did not tell them to cancel the transaction, plus I had insurance on the ticket which is worthless because they are not able to do anything.

Please stay away from WWW.EXPLORETRIP.COM.  I have been on hold for the past forty minutes to talk to someone in customer service but I have not had luck.

Kindly, can somone please put this compnay out of business.  Because of such fraudulant webssite I am not able to vist my dying uncle who I was looking to see next week.  Now I am not able to reserve the dates for which I had taken leave for.

Ripoff reports and other fraud stopping agencies have my full premission to leagally sue to shut this company down and make sure the same people do not open up a different website to issue airline tickets.


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