- Report: #540704
Report - Rebuttal - Arbitrate
Complaint Review: FairPoint Communications
FairPoint CommunicationsLewiston, Maine United States of America
FairPoint Communications ESBI FairPoint places, on its own bill, a fraudlant charge, but then claims it cannot remove it. Lewiston, Maine
*Author of original report: Problem solved (sort of)
I thought it would be a matter of a few minutes to call FairPoint billing and remove this charge sine I have never heard of this service before and certainly didn't order it.
To my dismay, FairPoint's customer service rep (Jennifer @ 1-866-984-2001 10:40 AM EST) said that she could not cancel the charge. Instead, she suggested that I call this ESBI company (of which I have never heard before) to ask them to credit my account.
Now... I never dealt (and will never deal) with a company called ESBI. The only company with which I am currently dealing is... FairPoint. The only bill I received was from FairPoint. If they could place the charge on that paper bill, they can also remove it.
I have already filed a complaint with the FCC (09-C00181336). I am currently expecting a call for a supervisor. If this isn't resolved to my satisfaction, I will escalate...
I hope that FairPoint is wise enough not to lose a customer who never missed a payment, for $12.95 only... Fraudulant, misleading and customer-unfriendly practices like this shouldn't be tolerated.
This report was posted on Ripoff Report on 12/16/2009 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/FairPoint-Communications/Lewiston-Maine-04243/FairPoint-Communications-ESBI-FairPoint-places-on-its-own-bill-a-fraudlant-charge-but-t-540704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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