- Report: #223914
Report - Rebuttal - Arbitrate
Complaint Review: Fairfield Resorts
Fairfield Resorts8427 SouthPark Circle, Suite 500 Orlando, Florida U.S.A.
Fairfield Resorts - Wyndham Resorts ripoff shabby customer service bait and switch Orlando Florida
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Anyway I called on November 28th 2006 to confirm and I am told our accommodations are at an Extended Stay Deluxe. What!!!! This is unacceptable. We were told one thing by the sales rep and end up in a hotel room? My wife and I have technical occupations and are savvy travelers so there was no mistake on our end about what we were told over the phone. It appears this is a Bait and Switch. The next several days we made repeated phone calls to 954-935-4000. I mentioned this because each time we were told they would call us back. At no time did any rep call us back, even the Supervisor. It took an act of congress to get a full refund. You would have thought they were taking the money out their own pocket instead of a making the situation right by the customer. The bottom line is we had a special vacation arranged for our family in Orlando with our son's, one from flying in from Ohio and our other son who's in the Army and on leave from active duty in Iraq.
Now it's ruined So here are a few tips for your reps. 1.) the customer is always right, 2.) Put in writing ALL the accommodation details by letter and e-mail. If this had been done we would have caught the problem and cancelled within the 15 day policy. 3.) Implement an escalation policy so a customer can speak with a supervisor immediately. We just want you to know we have never been treated so shabbily and would expect more from and organization like Fairfield / Wyndham. You won't have to worry about our making timeshare recommendations to others about your resorts, it won't happen.
Rochester, New York
This report was posted on Ripoff Report on 12/05/2006 04:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fairfield-Resorts/Orlando-Florida-32819/Fairfield-Resorts-Wyndham-Resorts-ripoff-shabby-customer-service-bait-and-switch-Orlando-223914. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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