• Report: #769508

Complaint Review: FedEx

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  • Submitted: Fri, August 26, 2011
  • Updated: Thu, February 09, 2012

  • Reported By: Bob B — pHOENUX Arizona United States of America
FedEx
Nationwide United States of America

FedEx FedEx has a $8.00 handling charge. It is listing in their rate guide. However my packages don't meet the types of parcels they impose this fee. phoenix, Nationwide

*Consumer Comment: This OP does more whining than fact giving.

*Author of original report: Fedex Ground SCAM continues: NOW $8.50!!

*Consumer Comment: UPS

*Consumer Comment: Never saw 240ECT corrugate before, the again never saw an AZ city called pHOENUX either.

*Author of original report: Box size used

*Consumer Comment: The surcharge also applies to shipping label errors.

*Consumer Comment: So

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FedEx shippers beware! WATCH YOUR BILLS!!

Copied & pasted from their web site:

A surcharge applies to any package that: 1) measures greater than
60 inches along its longest side; 2) measures greater than 30 inches along its second-longest
side; 3) has an actual weight of greater than 70 lbs.; 4) is not fully encased in an outer
shipping container; 5) is encased in an outer shipping container made of metal or wood;
6) is cylindrical, including (without limitation) cans, buckets, barrels, drums or pails that are
not fully encased in a shipping container made of corrugated cardboard; 7) is cylindrical,
whether or not encased in corrugated cardboard, and exceeds 18 inches in length or 3 inches
in diameter or has a diameter greater than its height; 8) is bound with metal, plastic or cloth
banding (including packages where the outer surface area is loosely wrapped or creased, or
where the contents protrude outside the surface area); or 9) would become entangled in or
cause damage to other packages or the FedEx conveyance system. For U.S. express services,
this surcharge applies on a per-piece basis even if multiple pieces are bundled in a shipment.
We reserve the right to assess additional handling charges for packages that require special
handling or that require FedEx to apply additional packaging during transit.

FedEx personalty came out & check my packages> I don't meet this requirement for the extra charges. But I'm charged anyway? I just have normal boxes, nothing weird about them.




This report was posted on Ripoff Report on 08/26/2011 08:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/FedEx/nationwide/FedEx-FedEx-has-a-800-handling-charge-It-is-listing-in-their-rate-guide-However-my-pa-769508. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

This OP does more whining than fact giving.

AUTHOR: seeworthy - (USA)

Define your packages, OP. Are they not rectangular? Cylindrical shapes are not the only irregulars.

Here is a blatantly logical point that everyone reading this, including the OP, should understand: What are the odds that this OP's packages, out of 1000's of other shipments that are not tagged as irregular, gets his packages consistently tagged as "irregular". The odds are astronomical.

Considering the apparent tone of this OP, I suspect he/she is not labeling the weight or size correctly. FedEx also charges that fee if a shippers account consistently shows labels that have a lower weight or smaller size that actual variables. An occasional error is normal, but some individuals intentionally try to create labels with fruadulent billing rates. This would explain the consistent upcharge for this OP. And of course there is no, 'Will You Be Falsely Labelling Your Shipment Today' checkbox in the rate calculator.

Companies can ship for years and private parties can ship for a lifetime, with no 'irregular' fees. It really is no wonder that as the months pass that this OP has thier packages constantly pulled out of the other 1000's and subjected to that fee. I bet if we had this OP's boxes on a scale in front of us and had a tape measure, we'd find something doesn't quite match up. Oh, OP? Don't forget to measure to the top of the bulge. Okey dokey?

UPS has the same fee. Big deal. And have you ever experienced the Postal Service upcharge for their oversized packages?  Yup, 50 bucks.
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#2 Author of original report

Fedex Ground SCAM continues: NOW $8.50!!

AUTHOR: Bob B - (United States of America)

Original Report:
FedEx shippers beware! WATCH YOUR BILLS!!

Copied & pasted from their web site:

A surcharge applies to any package that: 1) measures greater than 60 inches along its longest side; 2) measures greater than 30 inches along its second-longest side; 3) has an actual weight of greater than 70 lbs.; 4) is not fully encased in an outer
shipping container; 5) is encased in an outer shipping container made of metal or wood; 6) is cylindrical, including (without limitation) cans, buckets, barrels, drums or pails that are not fully encased in a shipping container made of corrugated cardboard; 7) is cylindrical, whether or not encased in corrugated cardboard, and exceeds 18 inches in length or 3 inches
in diameter or has a diameter greater than its height; 8) is bound with metal, plastic or cloth banding (including packages where the outer surface area is loosely wrapped or creased, or where the contents protrude outside the surface area); or 9) would become entangled in or cause damage to other packages or the FedEx conveyance system. For U.S. express services,
this surcharge applies on a per-piece basis even if multiple pieces are bundled in a shipment. We reserve the right to assess additional handling charges for packages that require special handling or that require FedEx to apply additional packaging during transit.

FedEx personalty came out & check my packages> I don't meet this requirement for the extra charges. But I'm charged anyway? I just have  normal boxes, nothing weird about them.

UPDATE: 2/08/2012

My FedEx Rep came to me today with bad news. For a while the did for me 50% off this charge. Now they are charging 100%!! Again this charge is for normal corrugated cardboard boxes that are tall. They are below the 60" length. 59X9X9 This charge is not applied at the counter. If FedEx wants to charge this it needs to be on the rate guide. Not surprises after you get their bill!!
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#3 Consumer Comment

UPS

AUTHOR: mr rik - (USA)

REALLY SUX!
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#4 Consumer Comment

Never saw 240ECT corrugate before, the again never saw an AZ city called pHOENUX either.

AUTHOR: Steve I. - (USA)

The 6 lb weight is irrelevant. What may be relevant is how those dimensions were determined. 240 ECT is a non-standard corrugate weight. To know this weight, it must be printed on one end of the box. Typically, the dimensions of the box are also printed on the same surface. If the printed dimensions state 59X9X9, that would indicate the actual INSIDE useable area of the box. The outside dimension (rounding to the next inch), would be 60X10X10, which would increase the shipment cost significantly. Also, considering the "240" corrugate, it may be double-walled cardboard at that weight. Long narrow boxes such as this have end flaps. These end flaps often cover the full end of the box, rather than just the two 1/2 end flaps meeting in the middle for taping. Either way with DW corrugate, and especially with full width end flaps, the final length would be over 60". And there's your $8 fee.

In my business, I ship thousand of packages each month via FedEx and UPS. It is rare, but occasionally we get a billing adjustment because of a single inch discrepancy. Typically, we disregard any upcharge if it doesn't put the shipment at an 'oversize' rate. (Too bad no carrier gives you credit when you accidentally use dimensions that are greater than actual!)

So, are the provided dimensions printed on the box, or are properly rounded up tape-measured dimensions? The boxes are dardboard, there's no strapping, no cellophane wrap, and the box is perfectly rectangular. The mystery remains. The fact of the matter is that it would be a fluke for FedEx or UPS to inadvertantly place an improper irregular fee on a package. Your shipments are anonymous amongst many thousands of other shipments. To have FedEx handling auditors consistently select your packages out at 'random' and tag them with an inappropriate irregular fee defies all odds. It would be interesting if you would be so kind as to let us know of the explanation when the mystery is solved.

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#5 Author of original report

Box size used

AUTHOR: Bob B - (United States of America)

 Box is normal 240lb test correlated

6 lbs
59 X9X9

There is another guy also has a similar box also that is 40 inches long.
He has that happen to him also.


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#6 Consumer Comment

The surcharge also applies to shipping label errors.

AUTHOR: Steve I. - (USA)

One important detail was ommitted from the surcharge list. Actual package details, not matching the reported package details generated with the shipping label, may also be subjected to that fee. This typically will not happen for the first error. After Fedex has to make several adjustments to the actual package criteria and it's subsequent shipping cost, the fee will be imposed to every incorrectly labelled shipment under that account number there after.

Some people have inaccurate scales. Some are not profficient with a tape measure, do not meaure to extremities, round the inch down rather than up, or forget box bulge. Some people do it on purpose in an attempt to commit theft by intending to short the bill. If a USPS shipment is off literally one cent, it will be refused at the post office, returned to sender, or stamped postage due before it can be delivered. UPS does not charge this fee, but they SHOULD.

My advice is to be more aware of actual dimensions and weight, and carefully use those accurate variables when generating the shipping label.
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#7 Consumer Comment

So

AUTHOR: Robert - (U.S.A.)

I just have normal boxes, nothing weird about them
- You can have normal boxes that are 6 feet long, or 100 lbs. 

So what was your package?  What was the size, type and weight?
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