• Report: #367584

Complaint Review: Firestone

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  • Submitted: Wed, August 27, 2008
  • Updated: Wed, August 27, 2008

  • Reported By:Phila Pennsylvania
P/O/Box 81315 Cleveland, Ohio U.S.A.

Firestone / Credit First Slapped late charges on account one right after another Cleveland Ohio

*Consumer Suggestion: Chalk the fees up to not remembering

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We open a Firestone Charge account back in May and made a small purchase.

When we received the card I went on the internet to activate . They say that I set the account up for electronic notification only which I do not remember doing so. Whether I did or not I never received any notification from them . I had completely forgot about the bill becuase we were in the middle of a wedding for our grandaughter. Finally after three months and $45.00 in late charges been added to my account they finally notified me . I paid the total bill at once. I tried contacting them to explain the situation and ask the the late fees be waved but they did not want to hear it
To this date I have never received an email from them
I would never deal with this company again

Phila, Pennsylvania

This report was posted on Ripoff Report on 08/27/2008 04:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone/Cleveland-Ohio-44181-0315/Firestone-Credit-First-Slapped-late-charges-on-account-one-right-after-another-Cleveland-367584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Chalk the fees up to not remembering

AUTHOR: Nikki - (U.S.A.)

CFNA is very bad with sending statements in the mail, even when you don't have electronic notification. However, statement or no, you stated you forgot about the bill for 3 months. There is no rip off here. You were late and accrued late fees. Why should you get a $45 credit? I pay my bill ontime every month and I don't get anything for it.

The late payments may be on your credit report too.
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