• Report: #2329

Complaint Review: Ford Motor Company

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  • Submitted: Thu, May 25, 2000
  • Updated: Thu, May 25, 2000

  • Reported By:Brockton MA
Ford Motor Company
P.O. Box 43360 Detroit, Michigan U.S.A.

Ford Explorer 1997

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I purchased a 1997 Ford Explorer with 11,000 miles in November of 1998. Just recently, with only 38,000 miles, the timing chain went and I had to replace the entire engine. The warrantee was 3 years or 36,000 miles. I called Good Brothers Ford of Randolph, MA and Ford Motor Company, who both simply stated "sorry the warrantee is up, there is nothing we can do". I still have a year and a half of car payments to make and felt I needed to look into this further. I have been told by several mechanics that the timing chain should not be an issue in a '97 vehicle with only 38,000 miles. I have tried to obtain access to an engine warrantee to see if the part or parts which caused the engine to seize. were warranteed for a longer period. I plan to contact a few local T.V. Stations to seek help with this matter. I feel that Ford should compensate me and my family in some way. After all, the Explorer is suppose to be one of their top of the line vehicles!

This report was posted on Ripoff Report on 05/25/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ford-Motor-Company/Detroit-Michigan-48243/Ford-Explorer-1997-2329. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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