Complaint Review: Glencara Irish jewelry - Internet Internet
- Glencara Irish jewelry Internet United States of America
- Phone: 1866 567 7451
- Web: Www.glencara.com
- Category: Jewelry Stores
Glencara Irish jewelry Trk holdings Order jewelry from Glencara and never receive it? Internet
*REBUTTAL Owner of company: We are very sorry for the delay
I ordered jewelry from Glencara at beginning of December for Christmas and they said 4 day delivery to the US or Canada? So I payed with PayPal $69.98 and never received my stuff.... Also emailed them at least 3 times and got emails back stating I could repurchase the jewelry and then when I get the other jewelry send it back and they would refund me? I also tried to call them 5 times and left messages and never has my calls been answered. Be very careful ordering anything from these scammers.....
This report was posted on Ripoff Report on 12/23/2012 12:12 PM and is a permanent record located here: https://www.ripoffreport.com/reports/glencara-irish-jewelry/internet/glencara-irish-jewelry-trk-holdings-order-jewelry-from-glencara-and-never-receive-it-int-986274. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#1 REBUTTAL Owner of company
We are very sorry for the delay
AUTHOR: Glencara.com - (Ireland)
SUBMITTED: Thursday, January 03, 2013
Hello,
We are sorry to hear of the negative experience
received by this customer. We try to ensure cases like this are
kept to a minimum but unfortunately they can happen. See below
our policy statement and response to this particular case.
Christmas is our busiest time of year, we keep a
stock of all our items so that they can be shipped within 24 hours.
Items generally take 3-5 days to the US & Canada. We test delivery times
throughout the year and over 95% are received within this time frame.
However at Christmas the postal services are at their busiest also and
delays can happen that are outside of our control.
We are contactable by phone and email, but there
can be a backlog in our emails at this time of year we do have an auto response
letting customers know about that. You can reach us also toll free on the
phone 3.00am-11.00am EST (8am-4pm irish time). Mon-Fri, outside of these
hours you can leave a voicemail. We respond to all voicemails as long as
sufficient information is left so we can identify a customer.
We also guarantee delivery of all orders. The cause of the problem was USPS. We see a small number of
orders that get delayed with USPS. In those cases we may re-ship the order to
ensure a quicker delivery.
We did offer customers the option of reordering and choosing fedex to guarantee delivery, that way they could return their original order for a refund when they received both, this still stands, and we will honour all of these. We are backlogged in returns, but rest assured they will all be processed, each customer will be emailed when their return is processed.
If you have any questions or concerns, we would love to hear from you, please e-mail us at sales@glencara.com or call us toll free on 1866 567 7451 3.00am-11.00am EST
Advertisers above have met our
strict standards for business conduct.