• Report: #1060371

Complaint Review: Green Dot Pre Paid Debit Card

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  • Submitted: Wed, June 19, 2013
  • Updated: Wed, June 19, 2013

  • Reported By: Lucille 2 — Silverado California
Green Dot Pre Paid Debit Card
Internet USA

Green Dot Pre Paid Debit Card Deceptive Uncooperative Rude Unknowledable Shady Internet

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I got a Green Dot Pre Paid Debit Card for 3 reasons... #1: It was there in the store...#2: It was an easy way to get funds to my college aged kid in another state and...#3: It stated I could do Rapid Reload Swipe at Walmart to load funds onto it for only $3.74 instead of having to always use a Money Pack for $4.95.

The only thing I got out of those 3?? It was there in the store.  First, I  received my permenant card 10 days later in the mail. So I went to Walmart to load cash via their highly advertised Rapid Reload Swip at the check out. It did not work. The cashier thought perhaps it was becasue I was trying to load too much ($1000), so we tried different amounts. Nothing worked. We went to different registers with different people. Nothing.

I called Green Dot. After TWENTY minutes on the phone getting the run around, all they could tell me was it was operator error and go to a differnt Walmart, CVS, 7-11, etc. [continued below]....

.....  I did. SAME RESULT!!!

So I wound up having to buy TWO Money Packs at $5 a pop to load $1000 on there!!

Next, I attempted to pay bills (utilities, gardener, etc) using their Bill Pay System. It would not work. SURPRISE!!  This time, I spent 1 hour, 18 minutes on the phone with various idiots only to be told I could not pay more than 1 bill per day....HUH?!?!?! 

I researched the website thouroughly and found that NO WHERE! I thought, perhaps I was trying to pay bills totalling too much, as I DID see something about only being able to spend $1000 of YOUR MONEY YOU LOADED onto your card- per day!

So I had tried sending $1000 to my mortgage company one day, and the remainder $900 the next day. SUCCESS! I had to schedule my bills to not equal more than $1000 per day...really?!?!?!  HOWEVER...it gets tricky because...

Bills were being rejected again. This time, I was on the phone with them for over an hour and a half. All they could tell me was that the DAYS the amounts were posting were sometimes the same days as others and it was over the $1000 per day limit. I told them I scheduled the days seperate.

They said the days the amounts actually posted to the account couldn't be controlled...so I asked how in the world do I compute THAT mess??  They told me neither they nor I could possibly tell what day a transaction would actually post and that I should only pay bills every other week or so!!!!!!!  SERIOUSLY?!?!?!  That's how you run a professional company offering this type of service??

And, oh...by the way...that cash I loaded on the card?? THAT'S MY MONEY. Why do they care how much I use on a particular day?? As long as there is enough in there?? HINKY!!!

So I closed the whole mess. WHAT A HUGE WASTE OF TIME AND MONEY!!!!

I would also like to add that the phone reps were rude, unprofessional, lied repeatedly (I could hear someone in the background telling them what to say, when I asked to speak to THAT person or a manager, I was told no one was there with them! Like I'm that stupid?!?!)  When I asked for a manager, they would say they had to "create a ticket" and then proceed to ask me all of the same stuff we already went through, put me on hold for at LEAST 8 minutes, then the person who came on as the "manager" sounded EXACTLY like the previous rep!! What a LOAD!!!

Save your money and your time and avoid the headache and inconvienance!! 

 


This report was posted on Ripoff Report on 06/19/2013 10:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Green-Dot-Pre-Paid-Debit-Card/internet/Green-Dot-Pre-Paid-Debit-Card-Deceptive-Uncooperative-Rude-Unknowledable-Shady-Internet-1060371. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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