- Report: #142442
Report - Rebuttal - Arbitrate
Complaint Review: Greyhound Lines, Inc.
Greyhound Lines, Inc.127 W CORTLAND, JACKSON, Michigan U.S.A.
Greyhound Lines, Inc. Avoid using Greyhound won't verify lost ticket, wants more money! JACKSON Michigan
*UPDATE Employee: Greyhound's Lost Ticket Policy
*UPDATE EX-employee responds: not greyhounds fault...
*Consumer Comment: When did it all go down?
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Unfortunately, a relative had my car serviced and removed everything from it before driving it to the dealership and the ticket was lost. In the year 2005 the company should be willing to verify that I paid for a ticket at their location and allow me on the bus after verifying my I.D.
Instead, these miscreants insisted they weren't responsible for lost tickets and told me they'd only let me on board if I purchased another ticket.
I was incensed at their lack of customer care and their obvious desire to ripoff anyone who had the misfortune of losing a ticket. They could easily verify my purchase through their computer system and let me board the bus I had already paid a ticket for, but they'd rather cheat me out of my money and make me pay again for the same service.
I am only human. I lost the ticket due to circumstances outside my control. This is not 1905. It is easy to verify that I paid for the ticket. This company obviously doesn't give a d**n about their image or their lack of customer service.
I am appalled at their callous dismissal of a paying customer with an obvious need for help. I have written requesting a refund, but even that would not make up for the inconvenience they caused me with their Draconian rules.
Avoid using Greyhound if you can. Their attitude says all that needs to be said about them.
This report was posted on Ripoff Report on 05/12/2005 07:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Greyhound-Lines-Inc/JACKSON-Michigan-49201/Greyhound-Lines-Inc-Avoid-using-Greyhound-wont-verify-lost-ticket-wants-more-money-JA-142442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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