- Report: #466829
Report - Rebuttal - Arbitrate
Complaint Review: Heritage Web Solutions
Heritage Web Solutionsheritagewebdesign.com Provo, Utah U.S.A.
Heritage Web Solutions - HIT Web Center Heritage took my money, didnt do the job and no refunds! Provo Utah
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For 6 months all I did was baby sit the designer. If I wanted ANY one thing done to the site, I needed to repeat it 3 to 4 times before the designer did it. The design that is there now is what I personally put together on Photoshop and sent her. The original design she made was a gray box with black text and our logo on the top. I gave her all of the text for every page and she wrote it with no punctuation and with lots of misspelled words. It was written like a text message. After she put the design I created onto the site and fixed most of the mistakes, she told me that I need to approve the part of the site that she did so that somebody else would come in and finish the two pages that weren't done. I approved and she disappeared.
It has been a month now. I have written and called every manager and customer service and technical support. Last week I finally got a response from somebody via email. He asked what I need done on my site and I told him. He replied letting me know that he is going on vacation for 2 weeks and that he can start when he gets back.
I called to cancel everything and get a refund. The girl told me that they cannot make any refunds for any reason, even if its something that I paid for and they didn't do. There is over $1200.00 worth of things that I have paid for which are not done. She also said that they cannot release the files for the site so that I can have some other designer complete it. The only way they can release those files to me is if I pay them 12 months worth of hosting which would be $360.00. That's $360.00 for yet another thing they don't actually do, making it $1560.00 instead of $1200.00. I have not done it yet, I figured I would warn people first and show my site before I have a real designer finish it.
Overall the designers there have zero artistic ability or interest in your website.
The managers do not care about you or your site, as long as they have your money.
Mill Creek, Washington
This report was posted on Ripoff Report on 07/01/2009 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Heritage-Web-Solutions/Provo-Utah-84604/Heritage-Web-Solutions-HIT-Web-Center-Heritage-took-my-money-didnt-do-the-job-and-no-re-466829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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