- Report: #468831
Report - Rebuttal - Arbitrate
Complaint Review: Holder Ford Mercury
Holder Ford Mercury2575 S. Main St. Lakeport, California U.S.A.
Holder Ford Mercury Non compliance with Ford Motor Companies Warranties Lakeport California
*UPDATE Employee: Ford Customer Service Relationship Center
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Fords warranty on parts and labor is 12 months/12000 miles.
On 11/5/08 the right front hub bearing was found by Holder Ford to be defective and was replaced free of charge.
On 4/1/08 the right front hub bearing again went out. I called Holder Ford and was told I was 2 weeks out of warranty, but to bring in the van for a free inspection, and maybe they could replace it for free.
I brought it in, and they confirmed that the right front hub was bad, and the van unsafe to drive. A call was made by the technician to Fords nationwide Customer Service. I was told they could not get authorization to do a free repair. They offered to do the repair at cost. ($147.00). I did not have the money.
I went home and reread all paperwork from them, including their warranty.
I called them back and told them they had made a mistake. It had not been 12 months or 12000 miles since they replaced their own defective part. It had only been 6 months. I was told at that time that the warranty goes back to the original date of 3/13/08.
How can this be? Their warranty is contradictory! It clearly states 12 months/12000 miles on parts and labor. The right hub bearing replaced on 11/5/08 THEY found to be defective. Their own warranty should apply!
This report was posted on Ripoff Report on 07/12/2009 02:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Holder-Ford-Mercury/Lakeport-California-95453/Holder-Ford-Mercury-Non-compliance-with-Ford-Motor-Companies-Warranties-Lakeport-Californi-468831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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