When Hotwire says Hotrate, please check the fees hidden under taxes and fees. For a lower total cost you might be able to make a cancellable reservation through Airlines or car rental agencies directly. I am not used to prepay for a rental car. Rental cars are not like airline seats. Many third party agencies had happily booked rental cars for me with a courtesy credit card on file. I misunderstood, and found that Hotwire had charged my card.
Calling them is like talking to a robot, they will say, same thing again and again again, no sir, all bookings are final. They don't mind losing a 10+ years customer relationship. I wonder what is their cost of acquiring a new customer, how much do they have to spend in popping up during my google search? I bet more than $95 they stole from me for the car rental which I would never use. By the way, I could get the same car from them today for $77. So, there is no price match guarantee either.
And if we all get together and bring a class action for using cookies and our personal information by them and their buddies, that could pay back some of the monies we lost.
This report was posted on Ripoff Report on 11/13/2012 10:19 PM and is a permanent record located here:
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