Do not order anyting, this internet company just cheats money for people how trust to order products over internet. I have confess that cheap dollar made me order products from their site. Of course I use visa. I have never had any problems with any internet company, well my luck just eneded.
I spent about 400$ (250), products which they dont sell anymore. I heard that after three weeks after order via email. They wanted to know what should I think about that. I sent my reply and I havent heard anything after that.
Reply address is email@example.com.
I have been tryed to contact someone from HOB about 4 months. Once I was lucky and somebody managed to reply my delivery / refund question. Worst case was that they cant find my order id number. Of course I sent my order number with secreen copyes of purchage.
They dont contact me, not email not by phone. I have sent about 10 emails, I have request 5 different contact request. I have called several times to their contact number which leads to automated phonebox. Phonebox will tell you all same information what internet page does, and promises to transfer your call to next free customer service person. After that phone transfers to voice email box which is of course full, and I cant leave message. Probably somebody has been have problems with them before me. At least they have this phone number to give hope for someone.
Live support sounds also very good option that you can chat with your customer service memeber, but its kind a useless to wait and wait because there is nobody to answer.
Today I start find does someone else has similar problems with this happy house of Brides. Oldest complain was from 2002, I should use google before. This was one of the most expensive lesson I had ever taken even I am from Ireland.
Avoid this internet company.