- Report: #417717
Report - Rebuttal - Arbitrate
Complaint Review: Iboats.com, Iboats
Iboats.com, Iboats170 West Election Dr Draper, Utah U.S.A.
Iboats.com, Iboats.com, Iboats Bad Boat Cover, Semi-Custom Boat Cover, Restocking Fees Draper Utah
*Consumer Comment: IBoats Did Not Learn and is NOT a "Better Company"
*UPDATE Employee: iboats.com's response
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After receiving it in a box, I tried it out and it sure DID NOT fit. I called customer service and spoke to a Candice Bell who told me that it was subject to a hefty restocking fee. I tried to tell her that I was not happy with the cover and that it did not seem to fit. She advised me to take photos. I did.
The next day, I submitted them. I was given an email sharply telling me that the cover was not for the boat. I called and Candice began arguing with me that my boat was a certain length when the boat title said otherwise and that it was MY FAULT. She faulted me for not documenting who I originally spoke to.. Who does this??
IBOATS.COM is NOT the place to order a cover and customer service is unrelenting. I asked to speak to a supervisor and it was the "There is no supervisor around story." I also noted that when you place an order that they are drawing from multiple sources and you will likely be hit with multiple shipping charge.
Update: Iboats will not address the fact that they told me the cover will fit and is charging significant restocking fee.
This report was posted on Ripoff Report on 01/29/2009 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Iboatscom-Iboats/Draper-Utah-84020/Iboatscom-Iboatscom-Iboats-Bad-Boat-Cover-Semi-Custom-Boat-Cover-Restocking-Fees-Dra-417717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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