JC PENNEY ripoff corruption Northridge California

Most people would be far nicer in return.

As a customer support professional of 23 years experience, I was trained in customer satisfaction skills when customer satisfaction used to be important.

I know what it is like to have people scream at you. I my case - by the time the irate customer gets to me, they have been lied to over and over again by other personnel and are plain FED UP. In my company the Sales Reps are the ones that cause the problems and then refuse to deal with it and management will not deal with these poor sales reps either.

Are they angy with me personally?- NO. They are angry with the company's refusal to deal with the problems the company has caused them.

One day I returned a call to a customer within an hour of call and when he answered the phone and I told him who I was - his response was
"I Don't Believe it". He was astounded I had returned his call so quickly when everyone else he had called at his local office would not return calls at all.

Most people would be far nicer in return.

As a customer support professional of 23 years experience, I was trained in customer satisfaction skills when customer satisfaction used to be important.

I know what it is like to have people scream at you. I my case - by the time the irate customer gets to me, they have been lied to over and over again by other personnel and are plain FED UP. In my company the Sales Reps are the ones that cause the problems and then refuse to deal with it and management will not deal with these poor sales reps either.

Are they angy with me personally?- NO. They are angry with the company's refusal to deal with the problems the company has caused them.

One day I returned a call to a customer within an hour of call and when he answered the phone and I told him who I was - his response was
"I Don't Believe it". He was astounded I had returned his call so quickly when everyone else he had called at his local office would not return calls at all.

I have worked for JCPenney for six years off and on and the way we are treated by customers has deterioriated rapidly in these six years. I am rude to customers and I will admit that, but only when they are rude to me first. I do not see why I should stand at the register and let someone talk down to me as if I am some lower life form. I'm not paid to be a punching bag for someone.

The favorite line of customers always starts with, "Well, you people. . ." As if I personally made up JCPenney policies just to make them angry. People with problems should take them up with corporate instead of taking them out on the customer service associates who are ALSO victims of the idiotic rules of corporate.

The next favorite line from irate customers is, "I'll never shop here again!" Please keep this promise. Though we can't say it, we don't WANT you to shop here again, not when you insist on holding us responsible for all of your problems.

I would ask that customers keep in mind that we are all simply working to live and pay bills. Not everything that happens in JCPenney is fair, but if people stay resonable we are much more likely to do whatever is possible to fix the problem. I go out of my way to help the nice customers.

I will give sales promotions not open to everyone and I will try to get them free shipping, better sales prices, anything to make things easier. Unfortunately, this does not happen very often. There are not very many people who come into this store and treat me like a human being.