Report: #420082

Complaint Review: Jackson-Hewitt Tax Service

Submitted: Wed, February 04, 2009
Updated: Fri, March 27, 2009

Reported By: — Longview Washington

Jackson-Hewitt Tax Service

PO BOX 71411144917 Salt Lake City Utah Longview, Washington U.S.A.

Phone: 360-423-5226
Web:
Category: Credit Services

Jackson-Hewitt Tax Service Tax return fraud, Charged to much for tax return and falsley led us to believe that funds would be on A visa card and they are not Longview Washington

*UPDATE Employee: I think I understand what may have happened

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0Author 1Consumer 0Employee/Owner

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Myself and my wife had our Income report prepared by Jackson- Hewitt. We paid over half of what our return is and that we took , but a little surprised. The rip-off is that we where told that on the I - Power card our return would be available in 24 hrs. We now have learned that it will be 2 weeks. we feel we where mis-formed and led to believe it would be 24 hrs.... just a real bad experience all the way around.........bad business practices.

Scot
Longview, Washington
U.S.A.

This report was posted on Ripoff Report on 02/04/2009 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt-Tax-Service/Longview-Washington-98632/Jackson-Hewitt-Tax-Service-Tax-return-fraud-Charged-to-much-for-tax-return-and-falsley-le-420082. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

I think I understand what may have happened

AUTHOR: Stephen - (U.S.A.)

SUBMITTED: Friday, March 27, 2009

You may have been told that you would receive the money in 24 hours because you had applied for a Refund Anticipation Loan. Normally, those funds are available in 1-3 business days. Your preparer should have told you that if for some reason you are denied for a RAL, it would roll back down to an assisted refund and you wouldn't be charged the extra fees. Assisted refunds come back in 8-15 days. So it goes like this:

You applied for a Refund Anticipation Loan that is expected to be back within 1-3 days.
You're denied for the RAL by the bank
The return is then processed as an assisted refund which comes back in 8-15 days