• Report: #415039

Complaint Review: Jackson Hewitt

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  • Submitted: Thu, January 22, 2009
  • Updated: Sat, January 24, 2009

  • Reported By:St Louis Missouri
Jackson Hewitt
Overland Plaza Page Ave Overland, Missouri U.S.A.

Jackson Hewitt deliberately raised their fees & tried to blame me Overland Missouri

*UPDATE EX-employee responds: Report Employee to head office

*UPDATE Employee: Sorry

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I had my taxes prepared unfortunately by these people. I was ready to finalize my part to get the RAL. The papers had been printed & everything submitted by a 2nd person when All of a sudden the original preparer says she forgot to enter my mortgage interest & procedes to go back over everything & enter it again taking over for the other 2nd lady.

After she entered the taxes I'm told the amount of my fee to them had went up and was now over $355.00 and that didn't include their fees for using the IPower card. They charge $26.90 for using the card and another $35.00 for initializing it.

When she told me the fee had gone up I asked her why? She then tells me because you wanted to itemize and added your mortgage taxes. I told her YOUR the one who wanted to add them you didn't tell me it would raise any fees. She just shrugged and said she had already added them. I asked her if I HAD to itemize? I told her we only wanted to file & get the most back without all the extras. She then tells me it was too late that she had already put it through.? What a crock. My husband still had to go up & sign too so she could have amended it since she amended the first one. She then gave us a coupon off of $25. to calm me down. So here I am stuck and no way to get out.

If you have any other way do your own taxes if possible. I for one will NEVER go back to Jackson Hewitt. The lady had called me at least 4 times earlier in the day not understanding anything I told her. I can do my own taxes no one should have to pay over $400.00 just to get their own money back.

St. Louis, Missouri

This report was posted on Ripoff Report on 01/22/2009 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt/Overland-Missouri-63114/Jackson-Hewitt-deliberately-raised-their-fees-tried-to-blame-me-Overland-Missouri-415039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE EX-employee responds

Report Employee to head office

AUTHOR: Deborah - (U.S.A.)

Jackson Hewitt and most other places of this type charge per form used. The computer program is set up using a 1040 because this form covers anyone that files. When you file you taxes, unless what you itemize is MORE than what the government gives you as a standard deduction it is pointless and a waste of time to itemize, this includes the mortgage interest. When I managed an office for them (9 yrs) we made a point of explaining this to everyone - to be honest - not only to save the customer money, but to keep from having to do unnecessary work. When you are doing 1 return after another you don't want to do more than you have to.

There was no need for this person to do this, and no need for you to have to pay extra. The computer also applies fees to the time it takes to fill out the forms. I would definitely find the main office in your area (In Saint Louis it is on Natural Bridge just east of Lucas and Hunt, South side of the street, can't remember the exact address) and talk to the Owner. You should get at least a partial refund.
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#2 UPDATE Employee


AUTHOR: Taraos - (U.S.A.)

That is just poor service. The employee should -never- file the return until you've agreed to the fee and only if the larger fee was able to increase your refund.
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