- Report: #415039
Report - Rebuttal - Arbitrate
Complaint Review: Jackson Hewitt
Jackson HewittOverland Plaza Page Ave Overland, Missouri U.S.A.
Jackson Hewitt deliberately raised their fees & tried to blame me Overland Missouri
*UPDATE EX-employee responds: Report Employee to head office
*UPDATE Employee: Sorry
After she entered the taxes I'm told the amount of my fee to them had went up and was now over $355.00 and that didn't include their fees for using the IPower card. They charge $26.90 for using the card and another $35.00 for initializing it.
When she told me the fee had gone up I asked her why? She then tells me because you wanted to itemize and added your mortgage taxes. I told her YOUR the one who wanted to add them you didn't tell me it would raise any fees. She just shrugged and said she had already added them. I asked her if I HAD to itemize? I told her we only wanted to file & get the most back without all the extras. She then tells me it was too late that she had already put it through.? What a crock. My husband still had to go up & sign too so she could have amended it since she amended the first one. She then gave us a coupon off of $25. to calm me down. So here I am stuck and no way to get out.
If you have any other way do your own taxes if possible. I for one will NEVER go back to Jackson Hewitt. The lady had called me at least 4 times earlier in the day not understanding anything I told her. I can do my own taxes no one should have to pay over $400.00 just to get their own money back.
St. Louis, Missouri
This report was posted on Ripoff Report on 01/22/2009 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt/Overland-Missouri-63114/Jackson-Hewitt-deliberately-raised-their-fees-tried-to-blame-me-Overland-Missouri-415039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.