- Report: #415039
Report - Rebuttal - Arbitrate
Complaint Review: Jackson Hewitt
Jackson HewittOverland Plaza Page Ave Overland, Missouri U.S.A.
Jackson Hewitt deliberately raised their fees & tried to blame me Overland Missouri
*UPDATE EX-employee responds: Report Employee to head office
*UPDATE Employee: Sorry
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After she entered the taxes I'm told the amount of my fee to them had went up and was now over $355.00 and that didn't include their fees for using the IPower card. They charge $26.90 for using the card and another $35.00 for initializing it.
When she told me the fee had gone up I asked her why? She then tells me because you wanted to itemize and added your mortgage taxes. I told her YOUR the one who wanted to add them you didn't tell me it would raise any fees. She just shrugged and said she had already added them. I asked her if I HAD to itemize? I told her we only wanted to file & get the most back without all the extras. She then tells me it was too late that she had already put it through.? What a crock. My husband still had to go up & sign too so she could have amended it since she amended the first one. She then gave us a coupon off of $25. to calm me down. So here I am stuck and no way to get out.
If you have any other way do your own taxes if possible. I for one will NEVER go back to Jackson Hewitt. The lady had called me at least 4 times earlier in the day not understanding anything I told her. I can do my own taxes no one should have to pay over $400.00 just to get their own money back.
St. Louis, Missouri
This report was posted on Ripoff Report on 01/22/2009 05:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Jackson-Hewitt/Overland-Missouri-63114/Jackson-Hewitt-deliberately-raised-their-fees-tried-to-blame-me-Overland-Missouri-415039. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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