- Report: #731899
Report - Rebuttal - Arbitrate
Complaint Review: Jasper Contractors | Ripoff Report Verified Safe™ ..businesses you can trust. Provides the highest quality roofing and HVAC services to homeowners. On-site verification by Ripoff Report.
Jasper Contractors | Ripoff Report Verified Safe™ ..businesses you can trust. Provides the highest quality roofing and HVAC services to homeowners. On-site verification by Ripoff Report.Internet, Utah United States of America
Jasper Contractors REVIEW: Jasper Contractors executives, employees go above and beyond the call of good customer service to make sure all their customers are pleased with the services performed. Their approach to business is focused on providing the highest customer satisfaction in the industry.
*UPDATE: Jasper Contractors pledges their commitment to always improving their operations by joining Ripoff Reports Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer by increasing their confidence when doing business with a member business. Jasper Contractors Ripoff Report Verified
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EDitors UPDATE: Positive rating and recognition has been given to Jasper Contractors for its commitment to excellence in customer service.
Ripoff Reports discussions with Jasper Contractors have confirmed a commitment by the company to customer satisfaction. This means that customers can expect that the company will diligently take whatever measures necessary to come to a mutual understanding in regards to any and all service issues. In their ongoing quest for excellence within the communities they serve, Jasper Contractors listens carefully to customer concerns and uses them to learn from past mistakes in order to become more efficient as a company.
Jasper Contractors owner and CEO, Brian Wedding, has informed us that even before the inception of our company in 2004, he has been a firm believer in the importance of delivering incredible customer service. [continued below]....
As a successful entrepreneur, Mr. Wedding feels it is imperative to listen to his customers and to respond promptly and considerately. By always putting his customers first, Mr. Wedding hopes to maintain Jasper Contractors reputation as a trustworthy and reliable company in the roofing and HVAC industry. Jasper Contractors takes employee satisfaction seriously as well and strives to promote a positive working environment by encouraging feedback from associates on a regular basis.
Jasper Contractors recognizes that complaints posted on Ripoff Report regardless of validity are issues that need to be addressed and not ignored. With the feedback generated by Rip-off Reports Investigation Jasper Contractors has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The Following information provided in this report is based on comments made by Brian Wedding and his staff during an on-site inspection held by a third party verification company with no biases toward Jasper Contractors.
Jasper Contracts is a roofing and HVAC company located in twelve cities nationwide. Their target market is everyone because everyone has a roof over their head, whether that be at work or at home. The company believes that their size and various awards they have won set them apart from other companies in their industry. Additionally, they believe they are a competitive employer because they offer benefits such as company vehicles and insurance coverage for their employees and their families with no out-of-pocket costs.
The sales process at Jasper starts out with a salesmen knocking on homeowners doors. Occasionally, their sales force focuses on an area where damage has occurred due to storms or environmental conditions. While meeting potential customers, the salesperson is responsible for explaining to the homeowner the services Jasper can provide. At this time, the salesperson explains the steps it will take to complete the roof installation and provides advice when dealing with the homeowners insurance company. Additionally, the salesperson will aid in working with the insurance adjustor to assess the damages. During the entire sale and installation of the product, a representative from Jasper stays in constant communication with the client to ensure they are receiving the best customer care possible.
Jasper has noted that there are some areas of concern that need improvement internally, such as some of their methods of communication. Currently, they are taking an active approach on implementing new systems. For example, all of their employees are now given Android phones to ensure that orders can be processed right away. Additionally, employees have special email addresses for billing to make sure orders are taken care of in a timely manner.
One of the most common complaints Jasper receives is they occasionally leave nails behind after a job is complete on the ground. Jasper states that they go back out to the site and provide a magnetic sweep to clear the nails left behind. The other complaint the company commonly receives is in regards to the customers invoice being different than the quoted price. This is usually due to supplemental damage to roof that cannot be seen until the original roof has been taken off. Jasper does their best to explain this to customers. Additionally, the company states that if clients are dissatisfied with something, they send a representative onsite within twenty-four hours of being notified. They work with the homeowner until the situation is resolved.
Jasper has received many complaints from former employees in the sales department in regards to their termination policies. The company stated that they have put new training in place for the sales department which they feel helps to retain employees.
Since Jasper Contractors has been a part of Ripoff Report Consumer Advocacy Program, changes have been made to do whatever it takes to make the client happy. Japer is now requesting satisfaction surveys from current customers, they have more field managers working onsite, and they work to fix problems with-in twenty-four hours. They also have learned to communicate better with their customers and are implementing that through a blog and responding to the complaints on Ripoff Report. Jasper feels as though it is beneficial to defend how they are represented in their industry.
In summary, after our investigation, which included discussions with Mr. Wedding and many of his past and current associates, Ripoff Report is convinced that Jasper Contractors is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
Check out Jasper Contractors and Jasper Roofing website
===================== NOW TO THE ORIGINAL REPORT THAT WAS FILED
===================== jasper contractors jasper roof Do Not Work For Jasper Contractors! Internet, Utah
So, I made the mistake that so many people make and would advise you to learn from my mistake.
Do NOT work for Jasper Contractors! What a set of nit wits!
Here is why not;
you can't make any money
they screw you on the way out
they lie-constantly-to sales people
you will sell roofing to help illegal aliens get work
they work people to death (I did not mind 70-80 hour weeks, but my wife did)
oh, and you can't make money!
here is why you might want to work for these idiots;
you suck and sales and you desperately need $500/week for a while until you can get a real job, and you are a supreme a*s-kisser. that pretty well covers it. If this is you, you can go far...meaning past 3 months. oh yeah, if you need a vehicle to drive around while you look for work, you can use their truck and gas!
I lasted 7 months, was on pace to write 1.3 million in revenue, outsold everyone in my market (although some of the guys did out produce me in Arizona due to their ability to kiss a*s and get spoon-fed) still, at the end of my time there, only 4-5 people had produced more revenue for the 7 months I was there. Had I made it a full year, I am confident that I would have been in the top 3 in the company for YTD sales.
in their defense, they have decent sub contractors roofing, although they only have a few American citizens/legals. They also have crews that really screw up a roof. In Arizona, for example, nearly EVERY roof I put on (4-6/week) had complaints. Jasper will fix the problems, but they should have been done right the first time.
if you want to have some fun with them, find a roof going on and call INS!!! or if you are a homeowner considering using them, just remember that they have a worthless contract and you can walk away anytime before you give them money or they perform work. Use them for the claims process and then shop for a local contractor who will be there next year. Jasper will not be there next year. They claim that they are not a "storm chaser" but they are. They are the big storm chaser. They get complaints a year after the roof goes on, when it is leaking, then they have to call a local roofer themselves to fix your leak!!
It really is a terrible place to work in sales. Maybe the office girls make out okay, especially if they are willing to perform for the owner. He has a rule about hiring hot young babes, and has been known to have relationships with the help.
there are a few good people in management there, but only one good field manager as of May 2011. The field managers are a bunch of a*s kissers and many of them could not make it in sales, so they put on the brown nose to move up. Pathetic.
I can thank them for the experience. I learned a new business and where to make money in it, and it is not with Jasper. Also, you should know this-they are really disliked by insurance adjusters. There are a few of them who like Jasper, or like some of the Jasper sales people, but mostly, in local markets like Salt Lake, you will be hated while representing Jasper.
Here are the top lies told at Jasper (perpetuated by uneducated company leaders)
1. we have a 67% buy rate (under 30% in SLC and under 50% in Arizona)
2. you will make $100k a year at quota-NOT!
3. 10 contracts a week and you will put on 6-7 roofs/week (really?)
4. 10 contracts a week and you will have no problem hitting quota (sure)
I could go for days on this but I have to run. Maybe I will pick this up later. Let me say to all the LDS kids being recruited that I am sorry for setting up the account with LDS Employment. I hope I can help prevent more people from being involved with this company, its leadership and chief liars.
This report was posted on Ripoff Report on 05/22/2011 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Jasper-Contractors-Ripoff-Report-Verified-Safe-businesses-you-can-trust-Provides-the-highest-quality-roofing-and-HVAC-services-to-homeowners-On-site-verification-by-Ripoff-Report/Internet-Utah-/Jasper-Contractors-REVIEW-Jasper-Contractors-executives-employees-go-above-and-beyond-th-731899. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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