Klassics International They charge exhorbitant fees and give you poor quality product ripoff San Leandro California

Since its inception the Internet has become a powerful tool for research and information, and more recently a place to network people and ideas. Unfortunately however it's also created a forum for individuals to post comments of any kind, regardless of their factuality. This means that even companies with proven track records of excellent service, life-saving products and solutions, long-term personal relationships with its clients, and proven media support can become victims of fraudulent behavior, including slander, defamation of character, and overall outlandish accusations. This is truly unfortunate, since networking sites like RipOff Report are designed as a protective umbrella for consumers and not as a forum for cyber bullying and online identity impersonation. When this happens, everyone looses, both businesses and consumers alike. It seems to happen more often than we know; as we're all aware, Yelp, another consumer protection site, is already under suspicion of the same online behavior and has a lawsuit pending as a result.

As stated in the official company posting on June 26, 2008, part of Klassic's International's 30-year history of client service is to support and investigate any and all concerns made by its clients, and that includes the occasional concerns of which a customer may express dissatisfaction with a service provided. Clearly, no business is perfect, and good customer service is simply fulfilling a customer's request for product or service correction. Any reputable organization would be willing to do this and very capable of addressing the issue. And, as we've said before, despite the frivolous claims made on this website, Klassic's International could not have serviced for more than 30 years its ongoing, returning clients if the company was forever unwilling to provide its customers an honest product and service. In fact, our service is so good we proudly wear the same products we sell to our customers.

Even with this level of client dedication, there will always be the occasional customer that requires options for customer satisfaction that go above and beyond the current capabilities provided by any organization. While these types of situations are rare, no business is without its customer challenges. The key, however, is that when claims of the customer are clearly stated to a business, along with the individual's attempt to work with the company in having its concerns addressed, these claims can be addressed as valid. This approach gives both the consumer and business a chance to rectify the situation.

If a customer still feels his/her concerns aren't being met, he/she would be well within his/her rights as governed by free speech protection to voice those concerns, and that is the purpose of websites like Ripoff Report. In effect, these kinds of reports can help both a business and consumer the bottom line is, consumers want good product and services and customers want to patronize businesses that stand by their products and services. Klassic's International has and always will support this creed.

It's for this very reason that Klassic's International has chosen to respond to the claims posted on November 23, 2008 and December 17, 2008. Rather than adhering to the Ripoff Report guidelines outlined above, the writer of these postings has created a hotbed of rhetoric, opinion, and out-and-out slander against the entire staff of Klassic's International.

What seems more than clear is that the so-called Ms. Anderson has used the stand-alone posting on November 19, 2006, of which Klassic's International reviewed as a valid posting and responded accordingly, as an opportunity to create multiple user names to perform the defamatory online postings on November 23, 2008 and December 17, 2008. Given the frivolous accusations and vindictive and vile commentary in both postings, and the fact that one posting is an obvious attempt to impersonate the online identity of a Klassic's International staff member, (reference posting on November 23, 2008 supposedly written by the author of this official posting, Jo Owens), it's clear these postings are nothing more than one person's emotional outburst and direct effort to defame the character of all members of the company, regardless of what the online identity indicates.

Given the preponderance of Internet cloaking behavior on websites like these, Klassic's International is aware that comments about its company can range from highly positive to absolute falsehoods (synthetic hair versus human hair, buying from e-bay, using secondhand stock from China, unlicensed and drug-addicted staff, etc.) to downright lewd and lascivious, (family and staff member is accused of having an incestuous l*****n relationship with the owner, as the impostor posing as Jo Owens indicates on the November 23, 2008 posting). For the record, Klassic's International is a family-owned and run business, and only today's writing and the posting on June 26, 2008 are official company responses from any members of the organization. As might be expected, Klassic's International is pursuing an investigation of this matter, given the obvious employee identity breach (not to mention the horrible misuse of punctuation, spelling, and the overall inappropriate use of the English language).

Additionally, one issue in particular intrigues us: if the so-called Ms. Anderson had a clear concern about the services she received, why isn't she attempting to have her issues resolved through a reputable mediator, i.e. the Better Business Bureau?

The so called Ms. Anderson, the name of which Klassic's International has never had as any client, claims to be filing a report with the Better Business Bureau, but waited until Winter 2008 to voice her concerns online from a supposed service that allegedly occurred by Klassic's International in Spring 2007; that's over a year and a half longer than anyone who'd truly been victimized by an organization would wait to report their experience. For the record, Klassic's International has been a member of the Better Business Bureau for years, and maintains an A1 rating with the organization. Further, it wouldn't take anyone who had been victimized 4 years of getting services to figure out that they'd in fact been victimized no customer who has been a victim of any company would keep returning to that same organization for 48 months requesting the same service, only to say 4 years later they were victimized.

Additionally, Klassic's International has always supported a free-enterprise marketplace in which businesses can make the best choices in providing a service and consumers can make the best choices in obtaining services best suited to them.

Unfortunately however this win-win situation can be easily tarnished by anyone bearing an unfair agenda. Simply put, there are some who simply believe that all businesses that have achieved any level of success have become successful by preying upon the pocketbooks of the innocent consumer as opposed to being rewarded for years of providing excellent service to its customers.

In cases like these, the real predators are the obsessed individuals who have an almost fanatical fixation with someone in the organization (in this case the fixation appears to be with the owner many will call this stalking) and are out to strategically defile that person by any means necessary. Though it pains us to admit it, Klassic's International is well-aware that the company's proprietary skills set, custom, one-of-a-kind products and services, and highly individualized one-to-one customer service makes some people highly uncomfortable further to the point, having to pay for good quality simply doesn't sit well with everyone. Again, given the circumstances associated with these postings, and what visibly appears to Klassic's International to be the first stages of stalking, Klassic's International is pursuing an investigation of this matter.

As always, Klassic's International has encouraged any members of the public to perform accurate research on any company on which it plans to patronize. As consumers, we are always in search of a product or service that values us as individuals, and Klassic's International's services are directly motivated by this fact. Further, truly dedicated business owners are in fact consumers themselves and will therefore always strive in their businesses to treat others as they themselves wish to be treated. To this end, we can only hope that whatever mental instability the writer of these comments is experiencing soon passes, but we must also be clear that Klassic's International will not stand to have its three-decades-old-track record blemished, tainted, and blatantly abused by someone unwilling to say to all of us in person, both at Klassic's International and in this online community, what she so righteously professes online to be true.

Given the noble goals established by the founder of RipOff Report, who is, like Klassic's International, a small business working to provide customers with a positive customer experience, Klassic's International's hope is that Ripoff Report will be used by its collective community not as a place for slander and character defamation, but instead as a resource to well-deserving people searching for a good businesses to patronize.

Best regards,

Jo Owens
Klassic's International

I work for Klassics International My name is Jo Owens. I am aware of some of the things being discussed in this report. The owner of Klassics International Helens Owens is a l*****n. She has been pretending to be like a mother to me but she has been sleeping with me for the past 7 years. She bought me a house in San Diego. I decided I didn't want this type of situation any further and she began to get angry. I am aware that a lot of the units that she sells is being purchased from auction sites and wholesale vendors in China.

Also a lot of the hair isn't even human it is mostly synthetic. I really wish that she would understansd that people cannot afford $20,000 for something that you can purchase for only $400 some places. Like for example www.bargainlacewigs.com sells the same wigs much more affordable. Not to mention that it has better quality. if you check witht hem you will see what I mean. www.bizarrejewels.com also has units at better quality for a better prices. Dondrea and I are being exploited for our services. And the customers are being exploited for their money. Their is no reason to spend that kind of money and you aren't even making any of the merchandise. It has been also known that some of the units are being purchased from eBay for only $299.

I dont understand why she would want to do this but she is a very selffish person. She only wants to get the next dollar. I don't do hair but I am aware of what is going on. I hope that she doesn't find out about this. i just had to get this off my chest because I see what is going on here and I find it rather disturbing. Thank you for listening to my input.
Yours Truly
Jo Owens

After more than 30 years of proven excellent service to women all over the nation and world, Klassic's International remains amazed at the claim being made about our organization by the member identified as Odessa on this website.

Anyone familiar or seeking familiarity with our organization need only review just a few of the testimonials and accolades on our website from our peers, media, and clients themselves to understand Klassic's International's role in the lives of women everywhere. Given our excellent reputation, it comes as a total surprise that comments about the organization, posted in November 2006, even exist; Klassic's International was not made aware of these comments until recently. Our initial reaction was not to take action against this frivolous claim, presuming the comments posted by Odessa didn't deserve the dignity of a response. However in fairness to ourselves and to the clients and general public who have patronized this organization in good faith, we have provided the following response to Odessa's claim.

To begin with, given the relationship between Klassic's International and its clients, Klassic's International is in all likelihood the first if not only organization on this website that can provide personal information about any member's claims against the company of which it holds a grievance. Odessa is no exception; Klassic's International can confirm all sorts of information about her, including her full name, address, current and previous health condition, work experience, mental health state, and personal financial background.

It's because of the level of trust our clients place in us along with the in-depth one-to-one personal service, that we are often privy to this kind of information about anyone who patronizes the organization. Simply put, we treat our clients like family, and they trust us accordingly. To this end, we would be hard-pressed to sell faulty products or make false claims about our services to the clients we serve on a daily basis on such a personal level; chances are we would have been out of business over 30 years ago!

Second, the rules of this site with respect to opinions and rebuttals confirm that members agree not to post any inaccurate information. Unfortunately, Odessa's claim has done just that. It is a pure fact that all services and products completed by Klassic's International are produced by the organization to meet the custom hair needs of every individual. During this process, the client is involved in every step of the design process, from an in-depth, personalized consultation to the signing of paperwork indicating her agreement to the services being performed. As one might imagine, given the hands-on service and step-by-step client involvement, it's simply not possible to promise a client excellent product or service (i.e. remy hair) and not deliver on this promise.

Further to this point, the organization itself is founded and run by women who suffer from hair loss themselves, and we will not sell to any client a product we ourselves would not wear. Our product and services are able to support women's lives on every level, including everything from leading a board meeting to battling and winning against the worst weather in any state of the union. Any non-human hair products would have failed miserably in life events such as these, and that includes claims of human hair and something else, as indicated in the posting by Odessa.

Third, we must keep in mind that the non-surgical hair-replacement industry is not regulated, and as women who demand quality and service, we regularly encourage customers to thoroughly research the industry to be sure they're not only getting a quality product the company is willing to stand by, but also service of the highest standards. To this end, highly-recommended organizations like Klassic's International, even with our decades-old excellent track record, are still open to the opinions of non-regulated, non-licensed, and non-experienced hairweaving and non-surgical hair-replacement professionals. It's always a possibility that these organizations do in fact have any client's best interest at heart, but interest alone cannot provide a client with accurate, thorough information about product design and method application.

Moreover, it should be further noted that the exorbitant fees to which Odessa refers is a common practice amongst reputable non-surgical hair-replacement organizations. Referred to by the public as everything from the Mayo Clinic of non-surgical hair replacement to the Neiman Marcus of hairweaving, Klassic's International's clients are clearly aware that non-surgical hair replacement services industry-wide are by no means inexpensive. We take special care to ensure that our clients are well-informed about our services and pricing via an in-depth consultation, which includes medical analysis of each individual, along with extensive informed consent forms and contracts, in order to confirm that all parties are in agreement about what to expect from Klassic's International, and/or what they should expect from the industry-at-large.

Clearly, we are an organization that stands by our work and agrees to such in writing, but occasionally we have clients who we believe are deserving of our services that cannot afford the listed prices indicated in their paperwork. Incidentally, Odessa was such a client; to this end she was provided several products and services at a discount, all of which she indicated to us was performed to her satisfaction. Again, it astounds us that a client who has yet to pay full price for any services received by Klassic's International can make this claim.

Fourth, with respect to Odessa's claim regarding resale of her custom product as a way to garner refund for the services she received, any leading reputable non-surgical hair-replacement organization would have been able to inform Odessa that resale of any product that's been in the possession of a client for any extent of time should never be resold. To even suggest a resale of a used product to an unsuspecting new client is not only unsanitary, but also purely unethical.

Finally, we're not sure if it's pure coincidence or simply kismet, but Klassic's International also received earlier this week a letter via the Better Business Bureau from Odessa. It appears she has taken her claim to another authority in hopes of resolving it; interestingly enough, the Better Business Bureau chose not to pursue her claim against Klassic's International. It's our belief that this action alone speaks volumes to the validity of Odessa's posting on this website.

Klassic's International has always and will continue to honor the needs of its clients and the sanctity of the relationships it builds with its customers. We have made it our life's work to provide a unique service to women everywhere, and our life-affecting solutions remain in demand.

Best regards,
Klassic's International